Subscription expired but its not

[rmb67]

Hi, I have had Lightroom for iPad for a while with a monthly subscription .

I know get "subscription expired" and every time I try to use I can't use premium content .

My subscription is up to date and on auto renewal, so no reason for it not to work.

I've tried the upgrade feature within the app, delete product and re install, still no luck .

I tried to report a problem through Apple they say its your problem, please help me

Regards

Richard Bance

[greule · Accepted solution]

HI Richard. Could you give it a try again. I've just fixed your account. Let me know if it'S working. - Guido/ Lr Mobile QE

[rmb67]

Thank you so much, Yes all working now, what was wrong????

[rmb67]

Hi

Thanks for your reply, Yes all seems to be OK now.

What was wrong??!

Regards

Richard

Sent from Richard's iPhone 8

[trinityb]

Mine is doing the exact same thing, please fix my account!!

[greule]

Hi Trinity. Your account should be fixed. Let me know if it's working again. - Guido

[trinityb]

THANK YOU!!!!

[marcol4625935]

Hi Guido! I am facing the same problem with my Lightroom app for iPad Pro. It keep asking me to renew, but on the Apple Store the subscription is on.

[greule]

Hi Marc. could you send me your adobe id within a private forum message so that I can have a look at the sever-side. Thanks in advance, Guido

[Wyatt2232316431wi]

Hi,

my account is doing the same thing, my accoutn is under yearly renewal im not sure if that makes a difference but if you could help that would be amazing,

thank you for your time.

[Kate32608670lmst]

Hi! I have subscription a one-year Creative Cloud for Photography subscription on September 8, 2023 and it's supposed to last until 2024. But today I can’t go into Photoshop and Lightroom because Creative Cloud requires renew my subscription again! What's wrong?

[Rick Spaulding -]

Hi,

Sorry you’re having trouble.

Contact Adobe Customer Care.
They should be able to sort it out.
Go to this link and click the chat bubble in the lower right.
Type "agent" for quicker service.

https://helpx.adobe.com/contact.html

…or call the number for your language and region on this page:
https://helpx.adobe.com/contact/phone.html

[sherrellt25560223]

Hello my account is doing the exact same thing.  my subscription does not end until tomorrow and I can’t access my premium features or restore upgrade or anything.  It’s so disappointing when you pay monthly for a service that doesn’t deliver.

[marla0529]

This is harder then it needs to be too get help.

My account has said it's expired for months now and for my Adobe use I'm paying over$15 a month. I just tried to get help and the so called guy working for you wanted every ounce of my info... Even I know this isn't right... How the heck can I just get away from all this billing when I can't trust my service is safe. I've been paying monthly but now can't use my acct? I'm frustrated because I have no idea if I'm talking to scammers out an actual business and if you a business and I'm having this much trouble, your doing it wrong

[Charlie.D]

Hi Marla

I will send you a private message with more info.  Please check your mail spam filters if you don't see a reply from me soon.

--Charlie

[marla0529]

Thank you Charlie

Sent from Yahoo Mail for iPhone

[TheatreguyKD]

I am also having an issue with My account and it says the trial has expired but i have an educational listener through my school which should not expire.

please fix mine as well?

thanks

[Charlie.D]

Hello 'theatreguykd'

I see no direct mobile subscription or LIghtroom access via educational plan for the email ID I see for you.  Is it possible you have another email ID you should be using to sign into our app?  If not, please contact your school's administrator for your Adobe software plan to confirm you are included as a registered user.  Otherwise, you might try contacting our dedicated Support staff at Contact Customer Care to see if they can help you.

[Charlie.D]

Hello, do you have a question?

[RockyBalboa1988]

I have the same problem. Please help

[Charlie.D]

Hello RockyBalboa1988, I replied to your separate post on the same issue. You account has both a Lightroom desktop subscription and also Lightroom Mobile premium service. To ensure you're not paying twice for the same level of service, please contact Adobe Support directly via contact details at https://helpx.adobe.com/contact/support.html

[Vertaalster]

Could an Adobe Employee look at my account as well? My mobile version says it's expired, but I have the Creative Cloud All Apps subscription until April 2020...

[Charlie.D]

Hi Marja,

I believe you are susbcribed to a Creative Cloud educational plan, and this does not include Lightroom.  If you obtain your membership through a school or similar organizationm, you will need to contact your plan administrator for further help.

[Astabeth]

My Adobe Acrobat says the same thing. I pay over $32/month. @greule can you please help? Username Astabeth.

[Charlie.D]

Hi Astabeth

Guido and I work on the Lightroom team, and help others when possible as we're knowledgeable about our Lightroom product.

I urge you to contact Adobe Support directly as they have the right tools to help you with your account or Acrobat issue. You can find contact info at: https://helpx.adobe.com/contact.html   Thank you