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M
Maja101
Participant
May 25, 2020
Question

Subscription expired in LR app but active in AppStore

  • May 25, 2020
  • 2 replies
  • 499 views

Due to AppStore my subscription is automatically renewed, and next renewal will be 16.06.2020. But in the LR app there is info "subscription expired". I can't use "restore purchase" option too, it doesn't work. 

can You please help me with that? 

This topic has been closed for replies.

2 replies

C
Charlie.D
Inspiring
May 27, 2020

I am not sure what the problem cause eas the other day, but I see you still have a valid Lightroom Mobile Subscription based on the same email ID I see for you here.  I also Lightroom Desktop plan with 1 terabyte that also provides Lightroom Mobile service.  You do not need both subscriptions.  If you also wish to use Lightroom on the desktop or prefer the larger storage amount, you could cancel the mobile subscription through your device app store settings. 

I
Ignacio B.
Participating Frequently
May 25, 2020

Hi,

are you sure that you are logged in as the correct user in the app?
The account that you are using for this forum post from does not have any subscription connected to it.

Thanks,
Ignacio

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