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marilitav73777554
marilitav73777554
Participant
June 28, 2019
Answered

Subscription failure error in Lightroom mobile app

  • June 28, 2019
  • 7 replies
  • 1940 views

Please help! I use Lightroom mobile app and have purchased premium via iTunes.

My subscription seems to expire on July 8th but when I try to use my premium features on the app it says that my subscription is expired.

Even though I try to restore my purchases I am not allowed as when I try to upgrade to premium.

I deleted and re-downloaded the app but the only thing I managed was losing all my uploaded pictures and nothing changed.

    This topic has been closed for replies.
    Correct answer Akash Sharma

    Hi marilitav,

    We're sorry about the trouble caused. Our Engineering team is investigating this issue

    Could you please try again and review your account status? We've fixed something in the backend.

    Thanks,

    Akash

    7 replies

    E
    Erin24698211ih3h
    Participant
    February 15, 2023

    Hello I'm having the same problem. Trying to re-subscribe and it says payment failed or declined

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    February 15, 2023

    You’ve posted to a very old thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same issue which you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better posting to a new thread with fresh, complete information including system information, a complete description of the problem and step-by-step instructions for reproduction. 

     

    In the unlikely event the issue is the same, we will merge you back into the appropriate location. 

     

    Thank you!

     

    Rikk Flohr: Adobe Photography Org
    J
    Jason5FD1
    Participant
    November 17, 2020

    Hello I have a subscription but It keeps saying we are having trouble processing your purchase. Need help ASAP 

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    November 17, 2020

    Hi Jason, I think you have a couple Lightroom accounts, and only one Lightroom account at a time can be subscribed through an iTunes subscription.  I'll send you a direct message to discuss your details more priviately.

    R
    realleeee
    Participating Frequently
    September 23, 2019

    Can anyone help me with this issue? Is there a way to fix it or do you have to wait until someone from Adobe responds? I’m paying for the subscription but don’t have the access to the features, it’s kind of ridiculous. 

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    September 23, 2019
    Hi Realleeee, I just replied to you separately. You looked subscribed on our side, no missing payment or account confusion at sign in. If you still don't see Premium service, does signing out and back in help?
    R
    realleeee
    Participating Frequently
    September 23, 2019
    Hi Charlie, it works now! Thank you for your support.
    sherrellt25560223
    sherrellt25560223
    Participant
    July 9, 2019

    I am replying to as many post as I can who have the same problem in the hope that my subscription can also be fixed.  I can’t believe that so many people are having the same issues and it’s still not fixed.

    Please please help me??????

    Akash Sharma
    Akash Sharma
    Legend
    July 22, 2019

    Hi All,

    Sorry about the delay in my response. The issue was related to something in that went in the backend and should've been  resolved after a few days. If you're still facing this issue, please ping me privately.

    Thanks,

    Akash

    R
    realleeee
    Participating Frequently
    September 23, 2019
    Hi Akash, I am experiencing the same issue. My mobile subscription expired, then I purchased it through ITunes. The app still says it’s expired and I can’t restore the purchase. Please please help!
    miracle842004_46548691
    miracle842004_46548691
    Participant
    July 4, 2019

    Hello,

    I am having the same exact issue. When I click restore purchases, the circle starts circling but nothing happens. My subscription is through Apple and is active, but the Lightroom mobile app says it expired. I tried deleting the app, turning my phone off and on, reinstalling the app. Still the same issue. Please help

    Akash Sharma
    Akash SharmaCorrect answer
    Legend
    July 4, 2019

    Hi marilitav,

    We're sorry about the trouble caused. Our Engineering team is investigating this issue

    Could you please try again and review your account status? We've fixed something in the backend.

    Thanks,

    Akash

    marilitav73777554
    marilitav73777554Author
    Participant
    July 4, 2019

    Thank you so much!

    Everything works perfectly now!

    Akash Sharma
    Akash Sharma
    Legend
    July 1, 2019

    Moved to Lightroom for mobile & Apple TV​

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