Participant

Answered

Subscription is active, but Lightroom says its expired

Forum|Forum|3 years ago
August 2, 2022
5 replies
1549 views

Renewed my subscription, after it failed due to payment issues. All applications work again except Lightroom, still saying that subscription needs to be renewed in the app but not in the pop-up, which says subscription is active. Very annoying.

macOS

Correct answer peter-b8062983

It looks like there was a delay in updating your Lightroom subscription. It is fixed now. Please logout and login again and retry. Apologies for the inconvenience.

-Peter

A

Anonymous

I have a problem, I am subscribed to light room for mobile and it says that my subscription has expired

C

Charlie.D

Inspiring

Hello @petar_mincic6271

Please try the help at: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html?linkId=100000319583975

Otherwise, please contact Adobe Support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen

A

Anonymous

i am having the same issue, can someone help me figure this out? my subscription is active on my mac and the phone is the only subscription that won't work, i deleted the app and re logged in but nothing.

A

Aleke

Community Manager

Hi @41239573,

Welcome to the Community! Have you tried the troubleshooting steps in this guide? https://adobe.ly/4gtuR2Q

I checked the email you used to sign up for the Community, and it doesn't seem to have an active account. If you're using a different email for your current account, could you share it with me in a PM? That way, I can help troubleshoot this further.

Thanks a lot!

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

K

Katelyn3111668941qw

Participant

I am having the same issue.

C

Charlie.D

Inspiring

Hi @Katelyn3111668941qw

I see that the email you used to message us is not subscribed, but rather your appear to be subscribed under a different email address. I'll send you a direct message with more info.

N

Nayr26364809mzd7

Participant

please help me how to fix this

N

Nayr26364809mzd7

Participant

The same happened to me just recently. Please help me out

N

Nayr26364809mzd7

Participant

Im experiencing the same problem on my subscription. I just subscribed annual subscription last month, but recently it says my subscription just expired. Please help me restore my subscription. Thank you !

peter-b8062983Correct answer

Adobe Employee

It looks like there was a delay in updating your Lightroom subscription. It is fixed now. Please logout and login again and retry. Apologies for the inconvenience.

-Peter

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