Subscription is active, but Lightroom says its expired

[Felix_SOSFOODS]

Renewed my subscription, after it failed due to payment issues. All applications work again except Lightroom, still saying that subscription needs to be renewed in the app but not in the pop-up, which says subscription is active. Very annoying. 

[peter-b · Accepted solution]

It looks like there was a delay in updating your Lightroom subscription.  It is fixed now.  Please logout and login again and retry.  Apologies for the inconvenience.

-Peter

[Nayr26364809mzd7]

The same happened to me just recently. Please help me out

[Nayr26364809mzd7]

Im experiencing the same problem on my subscription. I just subscribed annual subscription last month, but recently it says my subscription just expired. Please help me restore my subscription. Thank you !

[Charlie.D]

Hi @Nayr26364809mzd7 

I can see some LR Mobile Android history for your user name here, but that's been expired for about 6 months.  

Please try the advice at: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

If that doesn't help, please contact Adobe Support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
And in the chat field (lower right), type AGENT

[Katelyn3111668941qw]

 I am having the same issue.

[Charlie.D]

Hi @Katelyn3111668941qw 

I see that the email you used to message us is not subscribed, but rather your appear to be subscribed under a different email address.  I'll send you a direct message with more info.

[Nayr26364809mzd7]

please help me how to fix this

[Charlie.D]

Hello @Nayr26364809mzd7 

Though I am not actually a member of Adobe Support, I can sometimes help with iOS issues.  I see your subscription is for Android, and there are some details I do not understand.

Please try the troubleshooting steps listed here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

If Restore Purchase or other troubleshooting does not help, please start a brand new forums post (not just a replay here).  In your message title please mention Lightroom Android, and please share any specific error messages

[trevor_9573]

i am having the same issue, can someone help me figure this out? my subscription is active on my mac and the phone is the only subscription that won't work, i deleted the app and re logged in but nothing.

[AlekRB]

Hi @trevor_9573,

Welcome to the Community! Have you tried the troubleshooting steps in this guide? https://adobe.ly/4gtuR2Q

I checked the email you used to sign up for the Community, and it doesn't seem to have an active account. If you're using a different email for your current account, could you share it with me in a PM? That way, I can help troubleshoot this further.

Thanks a lot!

Alek