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Subscription is active, but Lightroom says its expired

New Here ,
Aug 02, 2022 Aug 02, 2022

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Renewed my subscription, after it failed due to payment issues. All applications work again except Lightroom, still saying that subscription needs to be renewed in the app but not in the pop-up, which says subscription is active. Very annoying. 

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correct answers 1 Correct answer

Adobe Employee , Aug 02, 2022 Aug 02, 2022

It looks like there was a delay in updating your Lightroom subscription.  It is fixed now.  Please logout and login again and retry.  Apologies for the inconvenience.

 

-Peter

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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It looks like there was a delay in updating your Lightroom subscription.  It is fixed now.  Please logout and login again and retry.  Apologies for the inconvenience.

 

-Peter

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New Here ,
Oct 21, 2022 Oct 21, 2022

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The same happened to me just recently. Please help me out

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New Here ,
Oct 21, 2022 Oct 21, 2022

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Im experiencing the same problem on my subscription. I just subscribed annual subscription last month, but recently it says my subscription just expired. Please help me restore my subscription. Thank you !

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Adobe Employee ,
Oct 23, 2022 Oct 23, 2022

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Hi @Nayr26364809mzd7 

I can see some LR Mobile Android history for your user name here, but that's been expired for about 6 months.  

 

Please try the advice at: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

 

If that doesn't help, please contact Adobe Support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
And in the chat field (lower right), type AGENT

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