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K
Kilimanjaro05
Inspiring
April 3, 2023
Question

Sync pending stuck in Lr Desktop--nothing to view

  • April 3, 2023
  • 2 replies
  • 862 views

Lr Desktop shows "sync pending" but no photos to view to see what's pending. The photo counts in Lr Desktop, Lr Mobile and Lr Cloud are all the same, so I can't tell why Lr Desktop thinks a sync is pending. No edits have recently been made to the photos. How can I solve this?

 

Using Lr Desktop version 6.2 on a Windows 11 system.

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2 replies

K
Kilimanjaro05Author
Inspiring
April 4, 2023

No. There is no sync issues album there.

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
April 4, 2023

Since you don't see an album in Lightroom Web, we would need to collect a log from you. 

 

Go to Preferences - Account Tab

Hold down the [Alt] Key and click on the [Sync issues report]

That report should identify the item that is showing as 'stuck'

If you can determine the filename from the report, search for it, select it, and perform a tiny edit to the file.  Move to another image to force a sync. Does the issue now resolve?

Rikk Flohr: Adobe Photography Org
K
Kilimanjaro05Author
Inspiring
April 18, 2023

"Do you suggest that I make a small edit to each of the 10 files listed, even though there is nothing in the Stuck Sync Detection Section? "

 

Yes


I made edits to each of the ten files. Then I exited Lr and reopened the program again. Still shows "sync pending" without resolution. What do you suggest next?

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
April 4, 2023

If you log in at https://lightroom.adobe.com do you see a Sync Issues album like this: 

 

 

Rikk Flohr: Adobe Photography Org
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