Syncing stuck forever once more time

[piotrp90]

Hi,

What is the permanent fix for Lightroom stuck on syncing? It's been like that since couple weeks and through different versions. I'm currently on 6.3.1. The syncing is running in a loop only on my desktop version - all other devices are OK. 

When I go to all pictures on my desktop and I look for photos still being synced, I get 0 results. The deleted folder is empty. I also tried checking "sync issues" in the web version with no luck (I simply don't have it). I removed the local cache which made no difference.

I expierenced in the past something similar, however I was able to find the pictures stuck on syncing. This time it's a bit different as I described above.

What else can I do? Please help.

[piotrp90]

Please help. This is still ongoing.

[Rikk Flohr: Photography]

If you go to Lightroom Desktops Preferences and select the Account section, hold down the [Opt] key and click the [Sync Issues Report]. This report will identify which assets might be stuck. If you can parse the report, identify an asset, then go to that image and perform a tiny edit to reset it (e.g. Exposure +.01) and then advance to the next image to commit the sync, does the sync eventually clear?

[piotrp90]

Thank you Rikk. While I'm able to generate the report, I can't find the picture that is listed under "Syncing and Error Assets". My deleted items folder is empty and I get no hits when I search in LR for "DS503945". How to find this asset?

document id sync status subtype filename deleted

5c36e771aae24132a04e62fdd2bbbdfc

NeedsMetadataUploaded

deleted_image

DS503945.ARW

false

[Rikk Flohr: Photography]

If you are unable to find the asset in your Lightroom Desktop catalog, does it show in Web or a mobile device?

 

[piotrp90]

I tried searching for it by the file I don't have such folder as "Sync issues" in the web application. I tried searching for the picture by the file name on my mobile but the result is the same as on my computer. 

[Rikk Flohr: Photography]

Can you send me your stuck sync log file?

[piotrp90]

I sent you a PM

[davebacon76]

I was also having this issue. I got a black hole every time I searched for items syncing. Once I logged into the web version I clicked in the Sync issues folder - deleted everything there, and suddenly we are all fixed!! Thanks - this was driving me nuts.