'The file appears to be unsupported or damaged' - in Lightroom Cloud on a new Mac

Thank you for writing this, I found all the images that were missing on my Mac and iPad on the web version, available for download.

This feels like multiple layers of failure - the files are clearly there, but Lightroom does not see them. Second, it does not seem like I can tell it where a functioning copy of a file that "appears damaged" is. When I try to import the downloaded copy that is also flagged as being corrupted and won't import. This looks like database corruption in Lightroom.

Dear Bence, 

Did you ever solve this problem?  I have the same problem and cannot find any answers.

Linda

Hi Bence,

Thanks for reaching out. Which version of the application have you installed? Do you have another file with the same filename? Do other applications read the file correctly?

Where are the images located?

Try to move the original file somewhere else. Chances are, the finder will show that some data is unreadable. Select all the items second, right-click -> New Folder with items. Move that folder out, start your Lightroom catalog and point it at the new folder.

(This can work if you can read the file in another application.)

Thanks,

Ranjisha