Transfer from account that now lacks license for producty

Forum|Forum|6 years ago
December 5, 2019
1 reply
392 views

I need help in transferring a Lightroom cloud library from a company account to my private account. The company account no longer have access to the product Lightroom and therefore I cannot just log in and share access to the library. I do have access to the email for the company account but the company that had the license is unable to help me. I have not had any luck finding out how to contact Adobe for the issue. Does anyone have any experience with such a dilemma?

This topic has been closed for replies.

john beardsworth

Community Expert

There is something called the Lightroom Downloader which will let you download everything to your own computer. But you will need access to the account.

Exactly what is the problem with the company account? Why do they no longer have access? Is it because they stopped subscribing? Is the company unable to help because they have an argument with you?

Basically, if you can use the account / password, you would be able to install the Downloader, download your stuff, and get a new Adobe account for yourself.

J

Johan RylanderAuthor

Participant

Thank you for replying. My company account does not have an active license and therefore (I guess) the download does not show anything to dowload (I tried it). The reason my employer does not put to much effort and I have a difficult time arguing is that these are private photos which I put there while all employees had a license wether needed in our work or not. I was thinking that Adobe could help if I just have a private account but I am at a loss how to contact them.

J

Johan RylanderAuthor

Participant

The Downloader is a bit of a black box with little documentation. It may work incrementally, and I don't think (I don't use it often!) that it tells you much about what it's done.

I seem to remember that uninstalling it cleared its cache, and reinstalling it (maybe on another computer) allowed me to donwload everything in one go.

Can you log into Lightroom Web? I don't know how well it works after a subscription, but it would tell you if anything is available at the account. You might be able to add photos to a new album, then share that album with the download option enabled.

Alas, logging in with my company account on the web only tells me that I do not have a subscription 🙂

I am thankful for your thoughts! (almost like I'm ungrateful when no tip has worked yet)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded