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Unable to change plan, no access to support

New Here ,
Mar 21, 2023 Mar 21, 2023

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Hi,

I do have a cloud based Lightroom plan and wanted to change it to the plan including Classic and Photoshop, but I dont get an option to do that. I only have the option to cancel the plan.

Also, I have no opportunity to contact support, despite beeing a paying customer.... 

 

Any ideas?

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Adobe Employee ,
Mar 21, 2023 Mar 21, 2023

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Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html . Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Mar 21, 2023 Mar 21, 2023

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Thats the point, I dont have the chat bot available. It does not show up on that page! 

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New Here ,
Mar 21, 2023 Mar 21, 2023

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I now found a way to start the chat agent, but when I type in Agent, I get the reply, that my email address is not connected to an active plan  and I cant have support - but it is..... 

 

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Adobe Employee ,
Mar 21, 2023 Mar 21, 2023

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Verify you are logged into the website with your subscribed Adobe ID - sometimes you are logged out or logged in with a non-subscribed Adobe ID. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Mar 21, 2023 Mar 21, 2023

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Well, I am logged in with the right account. I can see my plan and everything.

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Adobe Employee ,
Mar 21, 2023 Mar 21, 2023

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If you are using Safari, I would recommend trying a different browser. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Mar 21, 2023 Mar 21, 2023

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You are trying to be kidding, right? A company like Adobe is unable to support browsers? Well, I tried Google Chrome, extra installed it for that, doesn't work either. But I downloaded a test version of Capture One now, lets try something different then...

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