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Coral26146138kpjc
Participating Frequently
September 19, 2022
Question

Unable to get past trial screen (LR Android)

  • September 19, 2022
  • 1 reply
  • 452 views

Lightroom Mobile app did not let me past the trial thing, so I paid for it and the app still does not work.

It endlessly syncs, I have uninstalled the app and re installed

Signed in and out.

What else can I try?

and I cannot contact ANYBODY its so annoying

please help

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
September 20, 2022

Hi there,
I have reviewed your profile &  you have an active subscription to Lightroom mobile. I'll need more info to help you with this.

 

What version of Lightroom & the Android OS is on your Samsung A53? Share some screenshots & screen captures.

Lightroom is cloud-based, and it could be related to the internet. Would you mind switching the internet from the current type? If you are on Wifi, use mobile internet & the other way around.

You mentioned earlier that this is a brand new device; please check for any pending OS updates right out of the box. Let me know how it goes.


Thanks!

Sameer K

C
Coral26146138kpjcAuthor
Participating Frequently
September 21, 2022

Please see attached images..

 

I've checked for updates.. there are not any, and I've tried wifi/data etc. In fact I have tried 3 different WiFi, home, work, and a friend...

 

Thankyou so much for replying 😊😊😊

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