Unable to open Lightroom again

Report · Sep 09, 2022

Hi,

After a synchro error solved, Lightroom stopped working on my computer. Windows has been updated and Lightroom desinstalled and reinstalled again. Lightroom web is accessible, but Lightroom on my computer cannot be opened. What can be done next? Thanks

Report · Sep 09, 2022

Hi there,

Thanks for reaching out.

Which version of Lightroom and Windows are you using? What was the synchronization error, and how was it resolved?

What happens when you try to open the application? Do you see any error messages, or it's just a splash screen that displays and closes?

Please sign out from the Creative Cloud desktop app and sign back in.

If that doesn't help, try resetting Lightroom preferences.

1. Quit Lightroom Classic/ CC.
2. Press and hold the Shift + Alt keys.
3. While holding down the keys, launch Lightroom Classic/ CC. The following dialog box appears: Reset Lightroom Classic/ CC Preferences.
4. Click Yes.

Note: Please back up your presets prior to resetting the preferences.

Let us know how it goes.

Thanks!

Ranjisha

Report · Sep 12, 2022

Hi Ranjisha and thanks for your support.

I have tried to solve the problem following your instructions, but I still have the same issue.
The version of Windows I am using is 21H2: 10.0 family built 19044 and Lightroom CC Version 5.5.
When starting LR, the screen enclosed appears and stays for ever.
The synchro error was due to uploading a photo from my cell phone into the Adobe creative cloud. It was solved by deleting this photo from the synchro on the cloud.

Thanks again.
Best.
Catherine

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Report · Sep 12, 2022

Thanks for the details, Catherine. From where did you download the application? Can you try re-installing it from Adobe Creative Cloud? Check here: https://helpx.adobe.com/lightroom-cc/get-started.html#:~:text=Installing%20for%20the%20first%20time,....

Report · Sep 12, 2022

Thanks a lot Ranjisha, Lightroom is now back to normal.
Best.
Catherine

Obtenir Outlook pour Android<>

Report · Sep 23, 2022

Hi,

Lightroom was back to normal for a few days and cannot be used again. I am unable to open it with the same type of issues as described before. No issue with synchro

Best

Report · Oct 12, 2022

Hi,

Re my message dated Sept 23, 2022, I do confirm that web Lightoom (desktop version) does not work. LR was uninstalled and reinstalled, it was operational for one day, but I was unable to open it the day after. The online version works, but it has not the same functionalities as the desktop version. It is one month without being able to use LR. Can you help me, please?

Best.