Participating Frequently

Question

Unable to upgrade storage plan from 20GB Photography plan

Forum|Forum|3 years ago
May 3, 2022
1 reply
1261 views

Hi,

I bought the Photography plan with 20GB storage in March 2022 and now want to upgrade the cloud storage to 1TB, however, none of the upgrade options work. Having read this forum I see this is a common problem and the suggestion is to purchase an entire new plan, cancel my existing one and contact customer services to receive a refund, however, I cannot find any contact details for support.

Can someone assist please?

Thanks,

Ciaran

This topic has been closed for replies.

Participating Frequently

On other posts people suggest contacting support via chat here: https://helpx.adobe.com/support.html

Chat appears to have been removed. Does anyone know how to get in touch with someone at Adobe's support team?

Thanks,

Ciaran

Rick Spaulding -

Legend

The chat pod does not seem to work with Safari. We are investigating. I was, however, able to see it using Chrome.

Rikk Flohr_Photography

Community Manager

I've tried Chrome (101.0.4951.54) and Safari (Version 15.4 (17613.1.17.1.13)) on my Mac M1 (Monterey 12.3.1 (21E258)).

Thanks

Please see this section:

How to upgrade your storage plan if you purchased it with a redemption code.

https://helpx.adobe.com/x-productkb/global/upgrade-creative-cloud-storage.html

Rikk Flohr: Adobe Photography Org