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björnr38703033
Participating Frequently
August 4, 2022
Question

Upload completely stopped!

  • August 4, 2022
  • 1 reply
  • 301 views

I am out on the road taking photos as i go. At night i usually connect my Canon 6d MkII via cable to my Ipad Pro M1. The Ipad is connected to internet via hotspot through my Iphone. I have a very good connectionspeed, always on 4g with high speeds. 

As things are this very moment : 292 photos waiting. 8% uploaded!!! What the ##### is happening here? What kind of a internet connection do you need to be able to upload any photos to your servers???? This ofcourse also means that the cachefile on the Ipad is getting very large and pretty soon i wont be able to transfer any more photos from my camera...


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1 reply

C
Community Manager
Charlie.DCommunity Manager
Community Manager
August 4, 2022

Hello @björnr38703033 

Sorry for the trouble.  This is definitely not expected.  

 

Just curious -- do you have adequate free space on the iPad?  I assume you do, but just want to be certain.

 

If you sign into your same account in a web browser at https://lightroom.adobe.com/, do you see anything called "Sync Issues?"  If so, first check that you have a safe copy of the original image that is stuck, and then delete the problem image from Sync Issues, and then re-import it.

 

If that's not the issue, does it help to sign out and then sign back into your account?  (to be clear: do not remove the app.  I am only suggesting you try signing back in)

If these simple things do not help, please reply back so we can try to help further.

B
björnr38703033Author
Participating Frequently
August 5, 2022

Yes i have 237 sync issues!! I cant sit and manually pick out these images and reimport. This has to be solved somehow. And this is certainly NOT the first time this happens, this happens EVERY time i am travelling and using cellular data, although i have a very fast connection. I really have to start setting up a private NAS solution because your services are just not working properly, i see that many other customers also have the same problems over and over again. We pay for your services to work, and this is what we get....

 

HOW can you fix this? 

C
Community Manager
Charlie.DCommunity Manager
Community Manager
August 8, 2022

We've been looking into this but need more information about the problem files on your device.  I will send you a direct message with instructions on how to generate a diagnostic log that will help the LR team investigate further.

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