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Upload from iPhone hung

Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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My wife can't upload photos from Lightroom on her iPhone to the cloud.  She's running Lightroom 6.0.1 on her phone.  The upload just hangs forever.  Tried rebooting the phone to no avail.  Also tried copying them via iTunes from the Lightroom folder, but that failed everytime too.  Help...

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Mobile, Sync

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Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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iOS 14.1

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Adobe Employee ,
Oct 28, 2020 Oct 28, 2020

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Hi James

I see the email ID you used to post on the forums here has a paid subscription with a mostly empty account (not much if anything is uploaded).

 

Is your spouse trying to sign in and use your same account, or she having trouble seeing her files sync to her own paid account?

 

I'll send you a direct message in a moment with some additional questions.  

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Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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Hi Charles,

No, my wife has her own account.  I rebooted her phone again and shut off her computer and after about 2 hours it started uploading.  Keeping my fingers crossed.

Thanks,

James

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Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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My account looks empty because I only keep the files on my phone until I get them downloaded to Lightroom Classic.  I've got terabytes of photos and no way I'm keeping those on my phone.  ;>)

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Adobe Employee ,
Oct 28, 2020 Oct 28, 2020

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Ok, glad to hear this.  Please if things hiccup, please reach out again.

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Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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Good news!  It finally uploaded and after a few more hours my wife got the photos to download to her Lightroom Classic.  Still don't see anything in synched photos on the web, which seems odd, but no big deal as long as we get the photos from the phone to the desktop.

Thanks,

James

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Adobe Employee ,
Oct 29, 2020 Oct 29, 2020

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Hi James

Thanks for the update, glad to hear there's been progress.  Regarding "don't see anything in synched photos on the web," are you sure she's signed into the correct account at lightroom.adobe.com?

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