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Billious K
Participating Frequently
April 27, 2023
Question

v6.3.1 is very unstable on my Windows 10 laptop

  • April 27, 2023
  • 2 replies
  • 2472 views

Since installin latest release 6.3.1 of LightRoom it has been crahing righ left and center. As soon as I attempt to access eithe the top menu items or right-mouse-click on any of my images it crashes.  I have been sending reports off each time but nothing back yet.  Has anyone else experienced this?

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    2 replies

    B
    Billious KAuthor
    Participating Frequently
    April 27, 2023
    Hi there,

    So, the crashes throw up a small dialogue box from Adobe saying that it has
    encountered and error and originally it was asking if I wanted to send a
    crash report direct to Adobe (I assume via my email bill@kershaws.org
    ). Last time it did this I ticked a box for it
    to automatically send reports so the dialog no longer appears. I am unable
    to reverse this because as soon as I click on Edit in the main menu to get
    to Preferences it crashes out completely.



    It only started doing this following install of the latest v6.3.1 update.
    Up until then it had been rock solid.



    I am thinking of uninstalling and then installing the previous version again
    in the hope that this will return me to a stable situation again - please
    advise if this is a good or bad idea, or any other advice you may prefer to
    offer.



    Thank you



    Bill Kershaw
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    April 27, 2023

     I still don't see any reports under that name.

     

    WRT Reinstalling. It will hurt nothing and it may help. 

    I recommend the following: 

    Clean Lightroom Install Procedure

    Close Lightroom

    Restart the computer

    Use the Adobe Creative Cloud App to uninstall Lightroom

    Restart the computer

    Install Lightroom via the Creative Cloud App without launching any other programs.

    Restart the computer

    Launch Lightroom

    Wait 5 minutes

    then:

     This procedure works for both Lightroom Classic and Lightroom Desktop.

    If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences. 

     

    Reset Procedure:

    1. Close Lightroom.

    2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

    3. Overwrite the Preferences when prompted by the dialog.

    4. Close Lightroom.

    5. Restart Lightroom.

     

     

     

    Rikk Flohr: Adobe Photography Org
    B
    Billious KAuthor
    Participating Frequently
    May 8, 2023

    Hello Rikk,

    I have just completed the uninstall and re-install as per your instructions but it is still crashing.  Each time it crashes  I send the report to Adobe with my email address as <Removed> but you say you cant find the crash reports which is most frustrating.  Please could you continue to assist me to overcome this issue as I have pictures I need to put into ablums and share to friends but it keeps crashing.

    Thank you  

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    April 27, 2023

    We’ve reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s? Microsoft’s? 

     

    Rikk Flohr: Adobe Photography Org
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