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Rodrigo26751102f86o
Participating Frequently
October 11, 2023
Question

Video thumbnails are usually black or white

  • October 11, 2023
  • 1 reply
  • 454 views

Hi,

 

I noticed that when adding videos to Lightroom (cloud version) most videos show either a black or white thumbnail. A few videos shown an actual image. I suggest this is fixed as it is not nice to have so many black thumbnails that do nothing to help to know what's in the video.

 

Attached is a screenshot showing videos with black thumbnails and a few videos with proper thumbnails. Photos blurred for privacy.

 

Thanks

    This topic has been closed for replies.

    1 reply

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 12, 2023

    If you log into your account at lightroom.adobe.com and look at an album containing these missing video thumbnails, do they appear in the browser?

    Rikk Flohr: Adobe Photography Org
    R
    Rodrigo26751102f86oAuthor
    Participating Frequently
    October 12, 2023

    In the browser version they are shown exactly the same.

    R
    Rodrigo26751102f86oAuthor
    Participating Frequently
    October 16, 2023

    Are all of these from the same camera? 
    What model(s) are these files coming from? 


    Hi, this happens with videos both from my Sony A7 IV, and my phone.

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