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Why can't delete grey out image and it permanently not disappear

Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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I tried to delete the image but I couldn't delete it. I try everything but still cannot delete it. Also, I tried to reinstall but guess what it is still the same. The grey-out image is permanently there.

Adib32906127x3e1_0-1697288429197.png

 

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Adobe Employee ,
Oct 14, 2023 Oct 14, 2023

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Login at https://lightroom.adobe.com and see if you have a Sync Issues folder like this:

Screenshot 2023-02-21 at 4.19.59 PM.png

If so, follow the instructions on the thumbnail. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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Nope, there's no sync issues

 

sloanleonhart_1-1697299966041.png

 

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Adobe Employee ,
Oct 14, 2023 Oct 14, 2023

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There are also no photos in your screenshot - are you sure you are logged into the same Adobe ID in the Desktop and Web applications?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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Yes same Adobe ID. Lemme share some screenshots for Desktop and Web application

In Dekstop:

sloanleonhart_0-1697305850226.png

In Web:

sloanleonhart_1-1697305912044.png

 

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Adobe Employee ,
Oct 14, 2023 Oct 14, 2023

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In Lightroom Desktop, if you click on the Thumbnail 'counter icon' to expand the stack, do you see the stack appear at the bottom?

 

If you click on the black thumbnail and then click the "i" icon at the bottom right can you screenshot the right side of the screen and post it?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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I don't know what's happening here....

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Adobe Employee ,
Oct 15, 2023 Oct 15, 2023

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LATEST

Based on what you are seeing in the video, I am recommending we reset your preference file before going any farther. 

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop, it can change your local storage location. Please review this setting after resetting preferences. 

 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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