Why can't delete grey out image and it permanently not disappear

[sloanleonhart]

I tried to delete the image but I couldn't delete it. I try everything but still cannot delete it. Also, I tried to reinstall but guess what it is still the same. The grey-out image is permanently there.

[Rikk Flohr: Photography]

Login at https://lightroom.adobe.com and see if you have a Sync Issues folder like this:

If so, follow the instructions on the thumbnail. 

[sloanleonhart]

Nope, there's no sync issues

[Rikk Flohr: Photography]

There are also no photos in your screenshot - are you sure you are logged into the same Adobe ID in the Desktop and Web applications?

[sloanleonhart]

Yes same Adobe ID. Lemme share some screenshots for Desktop and Web application

In Dekstop:

In Web:

[Rikk Flohr: Photography]

In Lightroom Desktop, if you click on the Thumbnail 'counter icon' to expand the stack, do you see the stack appear at the bottom?

If you click on the black thumbnail and then click the "i" icon at the bottom right can you screenshot the right side of the screen and post it?

[sloanleonhart]

I don't know what's happening here....

[Rikk Flohr: Photography]

Based on what you are seeing in the video, I am recommending we reset your preference file before going any farther. 

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop, it can change your local storage location. Please review this setting after resetting preferences. 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.