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A
Alex31131596wmw4
Participant
August 10, 2023
Question

(Win11) Lightroom desktop problem: "Can't connect to server"

  • August 10, 2023
  • 2 replies
  • 466 views

Hi, all. When trying to launch Lightroom from both my desktop shortcut and Creative Cloud Desktop, Lightroom will load up initially then display the error:

"Can't connect to server.

Lightroom is having trouble conneting to the server. Please try again later."

I'm on Windows 11, Adobe Creative Cloud 5.11.0.522.1. Checked for updates on Windows and for the ACC and there are no pending updates. Have tried uninstalling from ACC Launcher and from Control Panel, reinstalled. Have logged in and out of the ACC. Other applications work fine, such as Photoshop and Fresco. No luck with Lightroom, however! Any help?

    This topic has been closed for replies.

    2 replies

    A
    Alex31131596wmw4Author
    Participant
    August 14, 2023

    Bumping as still not fixed, tried a lot of suggestions from related posts but none seem to be working. Any ideas?

    A
    Alex31131596wmw4Author
    Participant
    August 14, 2023

    And Adobe agents actually just gave up

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    August 10, 2023

    Hey @Alex31131596wmw4. Welcome to the Lightroom Community. I've reviewed the account you're signed into the community with & the subscription is working. I'll help you figure this out.

     

    Other apps are working; it could be an internet configuration error. Have you tried using a different internet connection or using a mobile hotspot?

    In a browser, try visiting Lightroom Web (https://lightroom.adobe.com) & check if that works.

     

    Try this:

    • In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
    • Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK > Delete any files or folders with 'NGL' in their names.
    • Restart the computer
    • Sign in to Creative Cloud again.

     

    Let me know how it goes. Thanks!

    Sameer K

    A
    Alex31131596wmw4Author
    Participant
    August 12, 2023

    Hi Sameer, thanks for getting back to me.

    Lightroom Web works fine. I connected my PC through my mobile hotspot instead of WiFi and the same message is coming up in the app.

     

    I have tried the process involving deleting the folders with 'NGL' in the names and restarted but the same problem is occurring.

     

    Thanks

    Alex

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