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Inspiring
November 23, 2023
Question

Won't open on Windows 7 - trial mode??

  • November 23, 2023
  • 2 replies
  • 289 views

I was using my Lightroom cc and Adobe account just fine as recently as the end of October 2023 but when I tried to open my Lightroom catalog right now I got a box asking if I wanted to load the trial software. I'm currently running on a Windows 7 machine but have been working on my catalog to get it ready to transfer to my new Win 11 machine. But now I can't even get to my catalog?

 

What gives? Has Adobe changed something in the last couple of weeks? I just checked and my Adobe account is current and active.

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2 replies

ian_zAuthor
Inspiring
November 23, 2023

What I have has been working FINE up to a couple weeks ago. Been using it this way for many years (since 2017).

 

Now it won't even open at all except to a small box that says "Sign-in required" and something about trial software.

I don't see how Windows 10 is relavant to this discussion. Over the last few months I've imported and edited hundreds of images all under Windows 7 with no issues.

 

Is this just an authentication issue? I seem to be connected ok to Adobe servers.

Rikk Flohr_Photography
Community Manager
November 23, 2023

Please go to Help>System Info… and provide us the exact installed version number of your software. 

 

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
November 23, 2023

Lightroom requires Windows 10.  That is not a new requirement. 

Rikk Flohr: Adobe Photography Org