Wont connect to creative cloud

[tibufer23_7373]

Hello, 

whenever i try opening up lightroom, i get this message.

any help would be appreciated

[Anshul_Saini]

Hi @tibufer23_7373,

Welcome to the community. Here are some things you can try:
1. Please check if you can log in to Adobe on the web (https://adobe.ly/43SV1Z8).
 • Switching to another network (e.g., mobile hotspot) to test.
 • Restarting your router & system.

2. Check Antivirus or Firewall Settings. Are you using Windows Defender or any third-party antivirus/firewall, as these can sometimes block access to Adobe services? If yes, add the Adobe network endpoints to your firewall/antivirus whitelist, as listed here: https://adobe.ly/43QYJCy

If the issue still persists, please provide:
 • Your operating system (Windows/Mac + version).
 • Your Lightroom version number.
 • Did this start recently, or has it never worked on your system?

These details will help us investigate further and give you targeted support. Let us know!

Best,

Anshul Saini