Big problem

Forum|Forum|8 years ago
November 30, 2017
1 reply
374 views

Hello, I have a problem. I bought a plan for 12.09 eu / month, still in the summer. But until now, is being deducts money from me every month, and so far I have not received any product serial number. In the Bank, the money is deducted for this product: COMMODITY 5167934000192110 2017.11.14 12.09 EUR (590466) ADOBE PHOTOGPHY PLAN D24 ADOBE.COM. What should I do ?

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Correct answer Victoria Bampton LR Queen

That sounds like you might have more than one Adobe ID. Otherwise, contact customer services and they'll help you track it down. http://adobe.ly/yxj0t6

Victoria Bampton LR Queen

Community Expert

There are no serial numbers for subscriptions. You just log into your Adobe.com account to download the software and sign in with your Adobe ID and password.

Victoria - The Lightroom Queen

ruonis_moAuthor

Participant

Thanks for the answer, but in my account, the product section does not show any purchased product.

Victoria Bampton LR Queen

Correct answer

Community Expert

That sounds like you might have more than one Adobe ID. Otherwise, contact customer services and they'll help you track it down. http://adobe.ly/yxj0t6

Victoria - The Lightroom Queen

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