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Sherman_Tan
Sherman_Tan
Inspiring
May 23, 2020
Answered

Lightroom for iPad - Unable to sign in.

  • May 23, 2020
  • 8 replies
  • 3088 views

Hello all,

 

I have the iPad Pro 9.7in (first generation) and i cannot sign in to my account via adobe, apple, google or facebook. Both iPad OS 13.5 and Lightroom are the latest versions as of today, date of posting.

I have tried turning it off and on, deleting the app and reinstalling. What am I missing?
It fails to connect to Adobe so I'm assuming the other 3 connection types failed for a similar reason.

I've been using it for years and since a few weeks ago this happened to my iPad. I still have an active subscription and I can still use it on my iPhone.

Any advise would be great. Thanks!

Correct answer Sherman_Tan

This is my Public Service Announcement.

Problem solved.

Turns out the solution for me is to disconnect from my home Wifi, connect with mobile hotspot to Sign-in to Lightroom on my ipad, and continue to do everything else with my home Wifi.

Strange, but my Mac, Pc, iPhone can all Sign-in fine using my home wifi. And it is on private.

I worked this out myself which chatting with adobe's live chat on this link https://helpx.adobe.com/support.html (Thanks @Theresa_J for letting me know there's such a thing.) The technical reason given by the support staff, Robin via the chat reads as follows:

"It happens because of the Domain Name Server settings on the computer. If you are continuing to receive packet failures you may want to try an alternate DNS which is able to provide the proper real world IP addresses of the Adobe servers

So technically your systems use a bigger band width than the iPad and hence sometime it occurs while using the Portable devices like tablets and iPads."

Hopefully this helps someone else in the future!

8 replies

A
awesome_coast3767
Participating Frequently
July 27, 2025

I had a similar issue.  I would complete the login process (both with and without 2 step verification) and then get a generic error that would kick me back to the login page.

 

My fix was to disable the VPN that was running on my iOS device.   Once I disabled VPN, I was able to login.

Sherman_Tan
Sherman_TanAuthorCorrect answer
Inspiring
May 31, 2020

This is my Public Service Announcement.

Problem solved.

Turns out the solution for me is to disconnect from my home Wifi, connect with mobile hotspot to Sign-in to Lightroom on my ipad, and continue to do everything else with my home Wifi.

Strange, but my Mac, Pc, iPhone can all Sign-in fine using my home wifi. And it is on private.

I worked this out myself which chatting with adobe's live chat on this link https://helpx.adobe.com/support.html (Thanks @Theresa_J for letting me know there's such a thing.) The technical reason given by the support staff, Robin via the chat reads as follows:

"It happens because of the Domain Name Server settings on the computer. If you are continuing to receive packet failures you may want to try an alternate DNS which is able to provide the proper real world IP addresses of the Adobe servers

So technically your systems use a bigger band width than the iPad and hence sometime it occurs while using the Portable devices like tablets and iPads."

Hopefully this helps someone else in the future!

    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    May 29, 2020

    Try uninstalling the app from your iPad. Then reinstall it from the App Store, and log back in.

    Sherman_Tan
    Sherman_TanAuthor
    Inspiring
    May 30, 2020

    I did that a few times too.  Uninstall, restart, reinstall, restart. Same results.  😞

    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    May 31, 2020

    Sounds like it's time to contact Adobe Support. You can chat with someone here. https://helpx.adobe.com/support.html

      Sherman_Tan
      Sherman_TanAuthor
      Inspiring
      May 29, 2020

      Thank you for responding. I just gave it another try. All i can see when I select "continue with adobe/facebook/apple/google" is the rotating wheel and after a long wait it becomes "sorry, something went wrong". 

      I'm starting to feel a need to be somewhat compensated for this. 😞

      Theresa J
      Community Expert
      Theresa JCommunity Expert
      Community Expert
      May 28, 2020

      Can you check it again? I had the same problems yesterday because Adobe servers were down. See if it works now.

      Sherman_Tan
      Sherman_TanAuthor
      Inspiring
      May 28, 2020

      Checking in again, still waiting for a solution. Am I the only one globally having this issue?

      Sherman_Tan
      Sherman_TanAuthor
      Inspiring
      May 26, 2020

      Hello there... Is there anyone in Adobe that can provide any support in this matter?

      Sherman_Tan
      Sherman_TanAuthor
      Inspiring
      May 23, 2020

      Update: I realised the website "lightroom.adobe.com" cannot load on my ipad either.
      I tried using safari, chrome and firefox. I'm not sure if it is related. "Adobe.com" loads fine. Internet speed is fine too.

      Any help is appreciated.

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