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marka20591523
marka20591523
Participant
May 28, 2018
Answered

Can’t import Images from whatsapp

  • May 28, 2018
  • 30 replies
  • 79353 views

For a week I can’t import images that are send to me using WhatsApp. All other images are no problem... How can I solve this?

    Correct answer Rikk Flohr_Photography

    It should have been fixed in last week's release across the mobile and desktop platforms. Are you continuing to have issues? If so, which software and which version are you using?

    30 replies

    V
    Visensio
    Participant
    April 14, 2022

    Save them as jpeg and they will open 🔓 

    V
    Visensio
    Participant
    April 14, 2022

    Sorry, I meant opening with Adobe photoshop express and save it, then it will open. 

    H
    Hasan23729241c7qp
    Participant
    March 24, 2022

    Since 2018 they are telling we wroking on it to fixed the problem. And, now it's almost mid of 2022, still they are working on it. so funny

     

      E
      Eko Wardoyo
      Inspiring
      March 24, 2022

      I'm using latest update, no problem with .jpeg from whatsapp.

      ######Raizen 7, 40Gb Ram, RTX 3060, Win 11 -- All of Software in the world are just tools. Buy it if it works for you :)
      E
      Eko Wardoyo
      Inspiring
      December 13, 2021

      Until now, all adobe software not support any image from whatsapp web (jpeg).

      I don't know why.

      All adobe software.

      The solution is just reconvert that jpeg image using any image converter.

       

      ######Raizen 7, 40Gb Ram, RTX 3060, Win 11 -- All of Software in the world are just tools. Buy it if it works for you :)
      R
      Rafael Osipov
      Participating Frequently
      January 18, 2021

      I have created an open source tool for Windows and MacOS, to fix broken jpeg files. You can check and download it here: https://github.com/cdefgah/whatsapp-jpeg-repair

        KS-FOTO_Carles
        KS-FOTO_Carles
        Inspiring
        January 21, 2021

        Okay.
        Very good !! Bravo !!

          T
          tdausner
          Participant
          April 16, 2021

          Why cannot Adobe keep to standards as all othe image processing software shacks do (just a rhetoric question, I know)?

          If you know the files in charge you can use the command line and ImageMagick tools:

          convert image.jpg -resize 100% outfile.jpg && mv outfile.jpg image.jpg

          Yes, ImageMagick is also available for Windows, see https://imagemagick.org/script/download.php.

           

          A problem is to find out, which of the WhatsApp images received are "broken". Not all are. Probably a "broken" image from some WhatsApp sender has some other understanding in SOFn, DQT or DHT file segments as Adobe does. It would take a lot of investigation in JFIFF formats to find out what breaks Adobe software. Though IMHO Adobe should have performed such investigations, already, as the posts here suggest that there sometimes was a software version from Adobe without this anoying bug..

           

          R
          RICHARD KALINA
          Participant
          January 7, 2021

          I'm having the issue today, images taken on iPhone using Whatsapp won't open in Photoshop 2021. If I open the image in preview & export as .png file, then I can open with photoshop, & edit like normal & then save as .jpg

          A
          aswa5C75
          Participant
          December 31, 2020

          Did you find the correct answer ?

          G
          gran712
          Participant
          January 1, 2021

          I found the Adobe Bridge solution, and it works well.

          KS-FOTO_Carles
          KS-FOTO_Carles
          Inspiring
          September 21, 2020

          Hello
          I use Lightroom 6.14 with perpetual license and I have the same problem.
          The problem is that WhatsApp saves images in .jpeg format and Lightroom only accepts images in .jpg format.
          The only way I have managed to solve the problem is the following:
          1.- Open Adobe Bridge and look for the folder where the WhatsApp images are.
          2.- Select all the images with the keys Ctrl + A
          3.- Open the images in Camera Raw, with the keys Ctrl + R
          4.- Select again all the images with Ctrl + A
          5.- Save all the images with the Ctrl + S option
          Here you have to configure the saving options:
          Destination: Save in the same location
          Extension: .jpg
          Format: JPEG
          Quality: 10. Maximum
          6.- Click on Accept or on the Save button.
          New images, converted with Adobe Bridge, can now be imported into Lightroom without any hassle.

          With this method, hundreds of images can be saved at one time.

          Operation performed with Adobe Bridge CS5.

          -------------------------

          Hola
          Yo uso Lightroom 6.14 con licencia perpetua y tengo el mismo problema.

          El problema es que Whatsapp guarda las imagenes en formato .jpeg y Lightroom solo acepta imagenes en formato .jpg.

          La única forma como yo he conseguido resolver el problema, es la siguiente:

          1.- Abrir Adobe Bridge y buscar la carpeta donde están las imagenes de WhatsApp.
          2.- Seleccionar todas las imagenes con las teclas Ctrl+A
          3.- Abrir las imagenes en Camera Raw, con las teclas Ctrl+R
          4.- Seleccionar nuevamente todas las imagenes con Ctrl+A
          5.- Guardar todas las imágenes con la opción Ctrl+S
          Aquí hay que configurar las opciones de guardado:
          Destino: Guardar en la misma ubicacion
          Extensión: .jpg
          Formato: JPEG
          Calidad: 10. Máxima
          6.- Pulsar en Aceptar o en el botón Guardar.

          Las nuevas imágenes, convertidas con Adobe Bridge, ya se pueden importar a Lightroom sin problemas.

          Con este método se pueden guardar cientos de imágenes en una sola vez.
          Operación realizada con Adobe Bridge CS5.

          D
          damnyeah
          Participant
          July 1, 2020

          You have to go to your phone and switch to performance mode , after that to go to your documents ( where you can find everything ) , now the pc recognise the photos and u can do whatever u want. GL

          B
          Bella Fabian
          Participant
          December 20, 2019

          It's really easy to fix the problem.   All you have to do is use a online image converter.   https://jpg2png.com/    turn them into png and problem solved.    Your Welcome Adobe!

          L
          Lutayo
          Participant
          November 8, 2019

          What I do most most time when i need to get the job delivered fast is to open the images on my screen, snapshot, then save as tiff or jpg and it works

          einemass
          einemass
          Participant
          November 13, 2019

          same issue to me, I have elements organizer . If I save first with another editor then it works but by now I have hundreds whatsapp pics to be re-saved, and this is very annoying.

          😞

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