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Can’t import Images from whatsapp

Community Beginner ,
May 28, 2018

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For a week I can’t import images that are send to me using WhatsApp. All other images are no problem... How can I solve this?

It should have been fixed in last week's release across the mobile and desktop platforms. Are you continuing to have issues? If so, which software and which version are you using?

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Import and share, Problem or error

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Can’t import Images from whatsapp

Community Beginner ,
May 28, 2018

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For a week I can’t import images that are send to me using WhatsApp. All other images are no problem... How can I solve this?

It should have been fixed in last week's release across the mobile and desktop platforms. Are you continuing to have issues? If so, which software and which version are you using?

Topics

Import and share, Problem or error

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48.5K

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LEGEND ,
May 28, 2018

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Is this happening with all images or just those captured by a specific device?

It is working OK for me on my Samsung Galaxy. After clicking the blue plus icon, I scroll to the gallery (folder) named Whats App Images, expand the gallery to show all and then make selections.

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Community Beginner ,
May 29, 2018

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It only happens with pictures that are send to me using whatsapp. So they are not taken with my phone.

They appear on my Photo app. Unable to import in LR mobile tho. All other images are no problem...

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LEGEND ,
May 30, 2018

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If the images are in Photos you should be able to import. After clicking the plus icon choose Library or Photo Library.

Otherwise try from your web app in a browser. Log-in here:

https://lightroom.adobe.com/

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Community Beginner ,
May 30, 2018

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Thnx for thinking with me. But it won't work...

I reinstall the app and I give my phone a reset. But nothing...

I tried the web app on my phone, but then he keep rendering them. They also won't appear in my regular app

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New Here ,
Aug 16, 2018

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Same issue for me.
I can save a *.jpeg file from Whatsapp to my desktop, and when I import it I get a "Preview unavailable for this file" and after importing, I just get a black image.

I can open the file using windows paint etc.

I can open the file using Google photos, on the phone and on the web.

I can save the file from the web, to the desktop and open it using windows utilities (Paint, Paint 3d, Picassa), but not import it into lightroom.

Very Strange

Lightroom Classic CC 7.3.1

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New Here ,
Aug 16, 2018

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Updated to Lightroom Classic CC 7.4, and it now works.
Even Stranger

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New Here ,
Dec 03, 2019

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It is very simple, open the file in preview in Mac and Microsoft Office Pict in Windows and then export it as PNG file and save it. Then open in Adobe Photoshop it works. 

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Adobe Community Professional ,
May 28, 2018

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Images from What's App are saved to my Photos app... have you checked to see if the images you want are there?

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Adobe Employee ,
May 30, 2018

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There appears to be a specific issue with the Whats App jpeg file. We are looking into it.

Thank you for your report.

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New Here ,
Jun 04, 2018

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I'm also having this issue

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New Here ,
Jun 11, 2018

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Any progress on this one already? This is really annoying if you have to deal with lots of these kind of photos

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New Here ,
Jun 24, 2018

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Hi Rikk,

Has the solution been found on the error being encountered from importing Whatsapp photos into Lightroom?  I get an error that says:  Lightroom has encountered problems reading this photo.  Thanks.

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Adobe Employee ,
Jun 25, 2018

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It should have been fixed in last week's release across the mobile and desktop platforms. Are you continuing to have issues? If so, which software and which version are you using?

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New Here ,
Jun 26, 2018

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Thanks Rikk.  I am using Lightroom version: 5.7.1 with a Perpetual license.  Let me know how I can get this fix.  Many thanks.

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Adobe Employee ,
Jun 26, 2018

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You will need to upgrade to 7.4 to get the fix.

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New Here ,
Jun 26, 2018

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Ok thanks.  What if I switch to Lightroom CC?  Will that solve the issue too?

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Adobe Employee ,
Jun 26, 2018

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As long as you are using 1.4 or later.

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New Here ,
Jun 26, 2018

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I can't either Vijay

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New Here ,
Jul 06, 2018

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inDesign

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New Here ,
Jul 13, 2018

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Lightroom classic cc has the same problem since approx. May 15 (Adobe update)

and Lightroom cc opens the pics, but cannot export the files

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New Here ,
Jul 22, 2018

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What do you mean by 7.4 - is this adobe or the phone. I have a Samsung Galaxy 6.   I cannot see pictures in my version of adobe which is version 8 and I do have other What App Images in Adobe which have been sent to me by a third party.  Why has it stopped working?

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New Here ,
Aug 31, 2018

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What about photoshop in creative cloud? I am unable to load images sent to me via whatsapp in photoshop... and no it doesn't need to be updated. In fact, it used to work just fine.

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Community Beginner ,
Aug 31, 2018

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I am using 7.5 LR Classic CC and 1.5 Lightroom CC and it's still not working!!! I have an iMac with MacOs High Sierra 10.13.6. This is really annoying...

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New Here ,
Aug 16, 2019

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I've got Elements Organizer 2019 still doing this. Is there not a fix yet?

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New Here ,
Jul 06, 2018

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yes please.. huge prolem

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New Here ,
Jun 04, 2018

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I'm having the exact same issue, won't open anything from WhatsApp,

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New Here ,
Jun 06, 2018

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I am also having the same problem for approximately 2 weeks now

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