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Help me! Settings deleted

New Here ,
Sep 09, 2020

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I have the Adobe Lightroom mobile app. I was trying to use the selective feature, and it requires me to upgrade my account. I did that and now all of my pictures are gone, all of my presets, everything gone. It's like I have a brand new account. I'm freaking out! How do I get my settings back??

Hi defaultvccp6aak14tg

you actually do have a brand new account.
I'll ping you privately.

thanks,
Ignacio

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Presets or profiles, Problem or error

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Help me! Settings deleted

New Here ,
Sep 09, 2020

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I have the Adobe Lightroom mobile app. I was trying to use the selective feature, and it requires me to upgrade my account. I did that and now all of my pictures are gone, all of my presets, everything gone. It's like I have a brand new account. I'm freaking out! How do I get my settings back??

Hi defaultvccp6aak14tg

you actually do have a brand new account.
I'll ping you privately.

thanks,
Ignacio

Topics

Presets or profiles, Problem or error

Views

39

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 09, 2020

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Please take a look at this thread. Depending on your situation, the news may not be good:

https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-deleted-everything/td-p/11377...

 

This unfortunate situation may apply if you had pictures and presents that were not synced to the cloud.

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Adobe Employee ,
Sep 10, 2020

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Hi defaultvccp6aak14tg

you actually do have a brand new account.
I'll ping you privately.

thanks,
Ignacio

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