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Correct answer Jim Wilde

There's a very long thread about this problem at the official Adobe feedback site. It's not good news, I'm afraid: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-today-18th-august-2020

5 replies

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SkreenNejm
Participant
August 29, 2020

I managed to recover all of my lost photos. All of the data was still saved in Lightroom's "Documents & Data" folder. The size of this data folder was around 40 GB so it was easy to identify when it appeared in iTunes' file transfer window.

 

However, to actually reach and/or copy that data folder, you will need to jailbreak your iPhone and install Filza. Write down the name of that data folder (it's usually something like "kalg28kdo8krkslop8910jd") and then search for it in Filza. Voilá!

    J
    jimn62147407
    Participant
    August 29, 2020

    Is there a safe version of Lightroom to use so that my photo archive won't be lost?

    Jim Wilde
    Community Expert
    Jim WildeCommunity ExpertCorrect answer
    Community Expert
    August 21, 2020

    There's a very long thread about this problem at the official Adobe feedback site. It's not good news, I'm afraid: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-today-18th-august-2020

      M
      Marc5C0E
      Participant
      August 21, 2020

      I have the same problem, yesterday I logged into my Lightroom and I had all my photos, but today when I logged I have seen than more than 1.000 photos were deleted and the same have happen with the presets

        S
        SkreenNejm
        Participant
        August 21, 2020

        Unfortunately I have no solution at this point, but I have the same trouble. Lost almost 4000 photos because of this bug. Adobe DID apologise, though. Isn't that sweet of them?

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