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Lightroom Mobile camera won't start

Community Beginner ,
Jun 24, 2019

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Camera won't start in lightroom mobile, running on Samsung Galaxy s8+, android v9. Screen displays camera logo, but the camera app will not start. I've signed out/in, and also uninstalled and reinstalled Lightroom mobile.

Any ideas on how to address?

Correct answer by DavidPerez | Community Beginner

I used both..launching from within the lightroom app, and from the widget.

However, I did restart my phone...and it's working again. I'm so used to not restarting, I forget that as a solution. Always seems to work with Windows. 🙂

Thanks!

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Lightroom Mobile camera won't start

Community Beginner ,
Jun 24, 2019

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Camera won't start in lightroom mobile, running on Samsung Galaxy s8+, android v9. Screen displays camera logo, but the camera app will not start. I've signed out/in, and also uninstalled and reinstalled Lightroom mobile.

Any ideas on how to address?

Correct answer by DavidPerez | Community Beginner

I used both..launching from within the lightroom app, and from the widget.

However, I did restart my phone...and it's working again. I'm so used to not restarting, I forget that as a solution. Always seems to work with Windows. 🙂

Thanks!

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685

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Jun 24, 2019 1
Adobe Employee ,
Jun 24, 2019

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Hi DavidPerez,

That isn't a great user experience as Lightroom app Camera is not starting on your Samsung Galaxy S8+, we're sorry to hear about this. Let us help make it right.

Are you launching the camera from within the Lightroom app or have you created a widget for the camera?

Which exact version of Lightroom app are you using?

Thanks,

Akash

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Jun 24, 2019 0
Community Beginner ,
Jun 25, 2019

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I used both..launching from within the lightroom app, and from the widget.

However, I did restart my phone...and it's working again. I'm so used to not restarting, I forget that as a solution. Always seems to work with Windows. 🙂

Thanks!

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Jun 25, 2019 0
Adobe Employee ,
Jul 01, 2019

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Thanks for the update. Glad to know you got it working

~Akash

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Jul 01, 2019 0
Community Beginner ,
Oct 20, 2020

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I'm having a very similar issue on iPhone 7, iOS 13.6.1 

 

The camera button is simply missing much of the time on the main library screen. The only way I can get to it is from a widget I created. Often have to close and reload LR mobile several times. I've tried restarting the phone and re-installing LR mobile but still get the same behaviour. 

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Oct 20, 2020 0
Adobe Employee ,
Oct 21, 2020

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Hi Joshua

I think what you describe about the camera button missing much of the time is probably expected behavior.  The app design hides the camera and import button if you scroll down in an album or All Photos.  The buttons appear again if you scroll back up towards the top eeven just a little.  Is this what you mean?  If what you are saying is you would prefer to see the buttons appear all the time for easy access, post your suggestion over at feedback.photoshop.com where the engineering team can see your feedback more easily.

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Oct 21, 2020 0
Community Beginner ,
Oct 28, 2020

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Hi, yes I find this to be very inconsistent and strange behavior. The app also hides the camera/add photos button in the main library window depending on which collection was most recently selected and is highlighted. For example after viewing LR Camera Photos and backing out to the main Library screen it hides the camera button, but if I look at "All Photos," then back out to the library window it shows the camera button. Why?! I posted another version of this question on the feedback forum and an engineer replied...but didn't have an answer to why it behaves this way. 

 

Some software engineers probably spent a lot of effort to get the button to appear and disappear contextually and when scrolling, but it would be so much better if it was just accessible all the time!

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Oct 28, 2020 1
Adobe Employee ,
Oct 28, 2020

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I appreciate you taking the time to post your thoughts and feedback on this experience.  It does matter, and the team does get the feedback.  This is a topic that has come up before, so hearing more on this lets us know there's still room for improvement.

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Oct 28, 2020 0
Community Beginner ,
Oct 29, 2020

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Thanks for the prompt replies. Appreciate that Adobe is listening to its users!

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Oct 29, 2020 0