Switch Lightroom mobile premium from Android to new iPhone

Forum|Forum|5 years ago
October 2, 2020
1 reply
535 views

hi, I have just changed from my Samsung to an Iphone. How can I restore my premium subscription to the new phone?

Thank you.

{Thread title edited by moderator}

This topic has been closed for replies.

nikunj.m

Community Manager

Hi,

Would you mind confirming if you purchased the subscription through the Google play store or directly through Adobe.com?

If you purchased the subscription on Adobe.com, you can symply install the application on your iPhone and sign in using your email Address registered with Adobe to activate it. If you purchased the subscription through the Google play store, you would need to cancel the subscription and purchase it through Adobe.com or through the Apple app store.

Regards,

Nikunj

M

muele5CEBAuthor

Participant

Hi Nikunj,

Thanks for replying.

Yes it was through the play store.

My subscription just renewed 2 days ago, would that mean I would pay a new fee and lose the other?

Just checked back on a Samsung phone and there's no option to even restore the purchases (S9plus) in the meantime.

Thank you.

nikunj.m

Community Manager

Hi,

If you wish to get the subscription cancelled, we would request you to contact Google support as the billing for the subscriptions through the Google Play store and the Apple App store are managed by Google and Apple respectively.

If you are unable to access the premium features on the Android device, you can try the steps suggested here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html#Solution

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded