Can't download pictures on a shared link

[fournny]

Hi there. The problem is that I am unable to download my wedding pictures on a shared lightroom link that my photographer sent me. Unfortunately, she ran away. I am unable to reach her for quite a while. So I really don't know what to do.

The shared link was still working a few months ago, but now I am unable to download pictures when I click the same download button.

I can see all my pictures still there. Does anyone know how I can download the pictures again?

Thanks!

[99jon]

Are you signed-in to the page with your Adobe ID? You can normally click the three dots (top-right) to download images if the photographer has enabled downloads. See image below.

[fournny]

I did. Unfortunately, I can't download pictures still when I signed in.

I also tried changing different browsers or devices, but nothing worked.

I am thinking if it will be the problem that my photographer's adobe subscription has expired.

[99jon]

You will need to wait until you can contact the photographer and get her to check her share settings.

[fournny]

Hopefully, I can still get in touch with her. Thank you.

[Theresa J]

By default the downloading option is disabled with shared albums. The owner of the album needs to change the setting to allow for downloads.