Highlighted

CR3 files “unsupported”

New Here ,
Sep 16, 2020

Copy link to clipboard

Copied

Hi all, any help on this matter would be massively appreciated. 

I currently own a Canon 1DX3 and transfer my CR3 raw files over form the camera to the iMac and then in to lightroom and I've never had a problem but yesterday after doing this some CR3 files wouldn't work and had "preview unavailable" and even when I've then continued to select them for import it comes up saying "damaged/corrupt/not supported but yet some of the images from the same file worked. 

never had this problem and super confused so any help would be greatly appreciated!

TOPICS
Import and share, Mac, Performance, Problem or error

Views

56

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

CR3 files “unsupported”

New Here ,
Sep 16, 2020

Copy link to clipboard

Copied

Hi all, any help on this matter would be massively appreciated. 

I currently own a Canon 1DX3 and transfer my CR3 raw files over form the camera to the iMac and then in to lightroom and I've never had a problem but yesterday after doing this some CR3 files wouldn't work and had "preview unavailable" and even when I've then continued to select them for import it comes up saying "damaged/corrupt/not supported but yet some of the images from the same file worked. 

never had this problem and super confused so any help would be greatly appreciated!

TOPICS
Import and share, Mac, Performance, Problem or error

Views

57

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 16, 2020 0
Adobe Community Professional ,
Sep 16, 2020

Copy link to clipboard

Copied

The Canon 1D X Mark III Was added for CR3 files in Lightroom 3.2. What exact version number are you using on your computer? What operating system are you using? Details about your system would really be helpful.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 16, 2020 0
New Here ,
Sep 17, 2020

Copy link to clipboard

Copied

0BE7028F-93A5-4A54-931F-9DBAB81F97B4.jpeg

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2020 0
New Here ,
Sep 17, 2020

Copy link to clipboard

Copied

FF137300-5E5D-447A-9ADF-4A1820DB8700.jpeg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2020 0
New Here ,
Sep 17, 2020

Copy link to clipboard

Copied

Thanks for the reply, I'm running 3.4 on LR and I'm using an iMac with macOS 

 

the pictures below are what happens when I try to open the raw files, half won't open but files from the same shoot would so I'm confused 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2020 0