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Participant
September 16, 2020
Question

CR3 files “unsupported”

  • September 16, 2020
  • 1 reply
  • 1000 views

Hi all, any help on this matter would be massively appreciated. 

I currently own a Canon 1DX3 and transfer my CR3 raw files over form the camera to the iMac and then in to lightroom and I've never had a problem but yesterday after doing this some CR3 files wouldn't work and had "preview unavailable" and even when I've then continued to select them for import it comes up saying "damaged/corrupt/not supported but yet some of the images from the same file worked. 

never had this problem and super confused so any help would be greatly appreciated!

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1 reply

JP Hess
Inspiring
September 16, 2020

The Canon 1D X Mark III Was added for CR3 files in Lightroom 3.2. What exact version number are you using on your computer? What operating system are you using? Details about your system would really be helpful.

Participant
September 17, 2020

 

Participant
September 17, 2020