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Bawo
Participant
June 28, 2020
Answered

Does the Creative Cloud Abo not include Lightroom mobile Premium features?

  • June 28, 2020
  • 1 reply
  • 5094 views

Hi,

 

i have an Creative Cloud Abo, but my Lightroom Apps (iPad and iPhone) tell me i dont have an abo for the premium features.

Are the premium features not included in the CC Abo?

 

I didnt buy an in-app premium supscription.

 

Bawo

This topic has been closed for replies.
Correct answer greule

Hi. I've just had a look at the server-side and it looks like that your Educational-Subscription does not include the Lr Mobile service. See this articel https://helpx.adobe.com/ie/lightroom-classic/kb/lightroom-mobile-available-education-memberships.html
-Guido/ Lr Mobile QE

1 reply

Michael J. Hoffman
Community Expert
Michael J. HoffmanCommunity Expert
Community Expert
June 28, 2020

Lightroom Mobile, as part of a paid Creative Cloud subscription, includes all features. Have you signed in to Lightroom Mobile using the same Adobe ID that you used to purchase your CC subscription? What CC subscription do you have?

 

Which premium features are you not seeing in LR Mobile?

See this page for more information about premium features, and try to provide more detail of what you are seeing on your side:

https://helpx.adobe.com/lightroom-cc/using/premium-features.html

 

B
BawoAuthor
Participant
June 29, 2020

Ok i reinstalled LR on my iPad and made sure im signt in with the correct account. Unfortunatly this didnt work. I still get the screen that i can start my 7 day trial or buy a premium account via the apple appstore.

 

When i go to my account settings on the website (adobe.com) i get the correct abo: 

Creative Cloud (alle Applikationen)

 

On my PC and my Macbook air i can use LR, LRC, PS and Premierpro without any problems.

 

The premium features are marked with a blue star in the screenshot i have attached.

greule
greuleCorrect answer
Inspiring
June 29, 2020

Hi. I've just had a look at the server-side and it looks like that your Educational-Subscription does not include the Lr Mobile service. See this articel https://helpx.adobe.com/ie/lightroom-classic/kb/lightroom-mobile-available-education-memberships.html
-Guido/ Lr Mobile QE

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