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blessinga70707953
Participant
July 16, 2018
Answered

Everytime i click "preset" on my lightroom app it crashes, what could be the problem?

  • July 16, 2018
  • 2 replies
  • 3056 views

Everytime i click "preset" on my lightroom app it crashes. I use a Mac osx and i have been having trouble trying to edit my pictures on my desktop because every time i click "preset" it crashes. I can click and use everything else but the "preset" button. What could be the issue? I already tried restarting my laptop as well as the application so i'm really confused as to why it still keeps crashing.

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Hi blessinga,

    We're really sorry for all the trouble. We have identified this issue as a bug after the Lightroom CC 1.4 update. Our engineering team investigating a fix. In the meanwhile, please refer the available workaround for now to fix this issue.

    Here's the link: Lightroom CC 1.4 crashes while opening the Presets panel

    Regards,

    Mohit

    2 replies

    B
    blessinga70707953Author
    Participant
    July 16, 2018

    Thank you sooooo much. I've been cracking my brain trying to figure out what the issue was. Thank you for helping me solve this issue.

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity ManagerCorrect answer
    Community Manager
    July 16, 2018

    Hi blessinga,

    We're really sorry for all the trouble. We have identified this issue as a bug after the Lightroom CC 1.4 update. Our engineering team investigating a fix. In the meanwhile, please refer the available workaround for now to fix this issue.

    Here's the link: Lightroom CC 1.4 crashes while opening the Presets panel

    Regards,

    Mohit

    S
    shanad24144166
    Participant
    August 10, 2018

    I am having the same issue and the path mentioned as a solution isn't available. Below is what I see. I am not sure how/where to fix. Any   updates on fix for this bug?

    L
    Lakshay_2711
    Participant
    August 11, 2018

    Hi Shanad ,

    You need to go to the User Library folder rather than the System Library.

    How you can go to there- Click on Go at the Top Left side , Then select " Go To Folder "

    There type  ~/Library

    Then navigate to -> Application Support - Adobe - LightroomCC - Develop Presets.

    Then you can follow the article mentioned above.

    I hope this helps !!

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