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davidt92102594
Participating Frequently
May 20, 2018
Question

Grid views and filmstrip not showing photos

  • May 20, 2018
  • 1 reply
  • 822 views

Have installed Lightroom CC on my Windows 10 laptop. Neither the grid views or filmstrip show content. If I click on a link on the left to work on any subset of photos or all photos, a single photo appears, but the screen does not update if a grid view is chosen. If the filmstrip is opened, it just shows a portion of the displayed photo. If you click on the filmstrip it will open a new photo, though there's no way to know which one.

The laptop is a Samsung Chronos 700 series from 2011 with 8GB RAM and a Radeon 7400M graphics adapter with 512MB RAM. The original 1TB HDD has been swapped out for a 256GB SSD.

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    1 reply

    Akash Sharma
    Akash Sharma
    Legend
    May 22, 2018

    Hi davidt92102594,

    Sorry that Grid and the Filmstrip views are not showing your images. Could you please help us with a screenshot of the Lightroom CC window illustrating the issue?

    Also, have you tried signing out of Lightroom CC from the Help>> Sign out menu?

    Regards,

    Akash

    D
    davidt92102594Author
    Participating Frequently
    May 23, 2018

    Hi Akash,

    Here's a screen shot showing the film strip issue. I can click on it and

    random photos are displayed, but there's obviously no way to know which

    one. I can advance through photos by using Edit|Next Photo as well. The

    editing tools work normally at least.

    Also note that selecting the photo grid view does not update the screen:

    After signing out and back in, I get this:

    If I click on a list item on the left, I can get a single picture in Detail

    view, but the Grid and Square views still don't work, nor does the Film

    Strip.

    Best Regards,

    David Terrie

    On Tue, May 22, 2018 at 12:33 PM, Akash Sharma <forums_noreply@adobe.com>

    selondon
    Community Expert
    selondonCommunity Expert
    Community Expert
    May 24, 2018

    Hi David,

    Cannot see any screenshots attached.

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