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HELP synced to desktop and lost ALL presets and photos

New Here ,
Sep 20, 2019

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Hi guys! I was using the app on my phone, decided to try & use the desktop app for better editing. I downloaded it on desktop, logged in with my same username then when I went back into my phone app I lost EVERYTHING... All presets & photos gone =( 

Is there a way to fix this!? 

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How to, Presets or profiles, Problem or error, Sync

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HELP synced to desktop and lost ALL presets and photos

New Here ,
Sep 20, 2019

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Hi guys! I was using the app on my phone, decided to try & use the desktop app for better editing. I downloaded it on desktop, logged in with my same username then when I went back into my phone app I lost EVERYTHING... All presets & photos gone =( 

Is there a way to fix this!? 

TOPICS
How to, Presets or profiles, Problem or error, Sync

Views

216

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 20, 2019 0
Adobe Employee ,
Sep 23, 2019

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Hi there,

 

Sorry that you've lost access to your synced assets from Lightroom on your mobile as you've just started using Lightroom on your desktop.

 

It seems that you created a new catalog on desktop and started syncing it, which in turn overwrites the existing catalog.

 

Please let us know if you think you've mistakenly started syncing a new catalog. Also, are you seeig your images on Lightroom web? Link: https://lightroom.adobe.com/

 

Thanks,

Akash

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Sep 23, 2019 0