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How deactivating 1 lightroom 6.0

Forum|Forum|5 years ago
March 7, 2021
3 replies
2487 views

I have Lightroom 6.0 installed under Windows 10 and installed it also on the same (multiple boot) computer under VirtualBox on linux. The virtualbox disk crashed hence also LR vanished. But I have no intention to reinstall LR under Virtualbox, because it was very much too slow. However it is not deactivated. I am trying now an LR installation, again on the same computer on linux, but using the emulator wine. That seems to work better, however it complains that I have exceeded the number of installations (2). That is correct , but I cannot find any way to deactivate the crashed virtualbox version and I have been running in circles on adobe's "help" web site but did not find any possibility to deactivate. Registration is <removed by mod>. Please delete 1 activation (in date the most recent one).

Windows

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Correct answer Rob_Cullen

Sorry I gave a 'restricted' site link! My mistake. I will try again -

You will need to go to Adobe Customer Care: (a couple of links that should take you there)

https://helpx.adobe.com/contact.html?step=LTRM_adobe-id-signing-in_stillNeedHelp

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede....

As you scroll down the site a Chat icon appears in the lower-right (a circle around a 'talk' icon with three dots)

You need to be signed in to the forum with your ID and PW, and be able to provide your LR6 Serial Number.

Then type "Agent" in the chat box to chat with a Human by-passing the AI!

Be sure to only ask to have your activations reset.

Rob_Cullen

Community Expert

@defaultg8bh8kizanhs Your screen-clip {adobe_01.png} shows the page to be on for Chat. If you do not see the circle chat icon lower-right (did you scroll down?) then try a different browser to Chromium (Internet Explorer, Firefox)

I do not know where you found those other screen-shots that seem to link to old sites! ( the names Lightroom-CC are not used by Adobe anymore!)

Lightroom V6 (if I remember) was the first version to require Activation/Registration with Adobe, even for the Perpetual version. (It could be installed as Perpetual or Classic Cloud). And to Reset the Activations you must now chat to Adobe. In the past it could be reset by viewing your 'Account' details at Adobe, but that ceased when support ended for V6.

See the chat icon on the page I opened from my 'corrected' links in an earlier post-

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

D

defaultg8bh8kizanhsAuthor

Participant

Thank you both for your replies which convinced me that I must have missed important items. In my browser (btw chromium) the blue "contact us" from the support drop down became only visible when I increased the window. However it didn't do anything, it seemed dead. And then that strange invisible "chat" icon. So I restarted the browser, made sure I was signed in, allowed ALL cookies (important) and then the "contact us" worked while also the chat icon appeared. I had the chat, the agent did something to my licence key (which was an exception, the agent typed) and now all is working. Many thanks again for your efforts.

Regards, Charles

KDJ Imagery and Graphics

Inspiring

Your welcome, I'm glad things worked out for you and that I was able to help with your dilemma! These things happen from time to time. Stay safe!

Cheers,

Keith J.

KDJ Imagery and Graphics

Inspiring

Hello, I am a fellow Lightroom 6 user and had to un-install/re-install my program due to an error when bridging an image from Lightroom to Photoshop Elements. Yes, as discussed in prior replies, you can "supposedly" only use this version on two computers only. For what reasons I don't know!

What I had to do was download a part from Adobe CC that cleans your registry errors and forces your program to release and work normally. Here's a link for some resources on that, it may be of some help. I hope it helps!

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Cheers,

Keith J.

Rob_Cullen

Community Expert

You will only be able to reset Activations by Contacting Adobe by 'Chat' as suggested in this forum thread-

https://helpx.adobe.com/contact.html?step=LTRM_adobe-id-signing-in_stillNeedHelp

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

D

defaultg8bh8kizanhsAuthor

Participant

Thank you for your quick response. Unfortunately, the link you provide tells me "Access Denied This page isn't available. Try checking the URL or visit a different page" although I am currently logged-in. However I am a complete newby at the Adobe web site and find it difficult to navigate. It might be obvious, but how to make such a chat? Regards.

Rob_Cullen

Correct answer

Community Expert

Sorry I gave a 'restricted' site link! My mistake. I will try again -

You will need to go to Adobe Customer Care: (a couple of links that should take you there)

https://helpx.adobe.com/contact.html?step=LTRM_adobe-id-signing-in_stillNeedHelp

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede....

As you scroll down the site a Chat icon appears in the lower-right (a circle around a 'talk' icon with three dots)

You need to be signed in to the forum with your ID and PW, and be able to provide your LR6 Serial Number.

Then type "Agent" in the chat box to chat with a Human by-passing the AI!

Be sure to only ask to have your activations reset.

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

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