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Participant
April 17, 2020
Question

I can't cancell my subscription without extra fee

  • April 17, 2020
  • 2 replies
  • 683 views

Days ago i have tried cancell my subscription but got notice

You'll be charged an early cancellation fee:US$19.98

This topic has been closed for replies.

2 replies

LinSims
Community Expert
Community Expert
April 20, 2020

Information on how to cancel your subscription can be found here: 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If this doesn't work, you'll need to contact Adobe customer support. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Akash Sharma
Legend
April 20, 2020

Moved to Get-Started