IOS User cannot save photo from shared album to device

[qmcchrist]

I am a photographer and I use Lightroom CC for most of my photo retouching. From my mobile device (an Android tablet) I then share an album with my client. I was just notified by my most recent client that he was unable to save photos from the shared album to his iPhone. I then borrowed previous client's iPhone to test this (I'm an Android phone user). This client previously saved photos from the link I sent them from my tablet's Lightroom CC app. Neither of us was able to figure out how to save a photo from the shared album.

What am I missing?

[JP Hess]

I don't/can't use a smart phone (I know, don't ask) so I don't really understand them. When I want to share an album I go to Lightroom.adobe.com. In the share options there is a checkbox to allow downloads and there is a place to click to obtain a link to share. Are there features like that on your phone, and did you use those options?

[Neox99]

iPhone shows the DL option

[qmcchrist]

I'm getting inconsistent results. I'm using two libraries to test. The box is checked for both albums, but the download icon is not showing up for one of them. I've resent the links, but the results remain the same.

[Neox99]

Allow Downloads:

Download