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Lightroom CC for IOS fatal error - all photos have disappeared

New Here ,
Feb 16, 2019

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My photos have all suddenly disappeared  All I get is a blank grey panel where the thumbnails were and spinning wheel. It claims it’s loading but never loads no matter how long Ieave it and they're all local files. Everything else on the iPad is fine including the original photos in Photos. Please help.

Your photos won’t be lost if they are safely in the cloud. You can log-in to your web app in a browser to see what is stored.

https://lightroom.adobe.com/

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Lightroom CC for IOS fatal error - all photos have disappeared

New Here ,
Feb 16, 2019

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My photos have all suddenly disappeared  All I get is a blank grey panel where the thumbnails were and spinning wheel. It claims it’s loading but never loads no matter how long Ieave it and they're all local files. Everything else on the iPad is fine including the original photos in Photos. Please help.

Your photos won’t be lost if they are safely in the cloud. You can log-in to your web app in a browser to see what is stored.

https://lightroom.adobe.com/

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Feb 16, 2019 0
New Here ,
Feb 16, 2019

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I Should add I’ve forced quit, cleared cache and restarted the iPad several times but no change.

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Feb 16, 2019 0
LEGEND ,
Feb 16, 2019

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Have you updated to v 4.2 which has just been released. If not it may be worth going to the app store to get the update.

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Feb 16, 2019 0
New Here ,
Feb 16, 2019

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Unfortunately it is 4.2 that has caused the problem. I just updated to it. Do you know any way to downgrade on the iPad?

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Feb 16, 2019 0
LEGEND ,
Feb 16, 2019

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I don’t think it’s possible to go back after updating. You could try uninstalling LRCC and then do a fresh install again from the app store.

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Feb 16, 2019 0
New Here ,
Feb 16, 2019

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Thanks. That will be a last resort incase all my photos disappear with the app. I’ll get onto Adobe on Monday if I can’t find a solution by then.

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Feb 16, 2019 0
LEGEND ,
Feb 17, 2019

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Your photos won’t be lost if they are safely in the cloud. You can log-in to your web app in a browser to see what is stored.

https://lightroom.adobe.com/

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Feb 17, 2019 0
New Here ,
Feb 17, 2019

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They are uploaded to the cloud. I uninstalled and downloaded it again and it works now. Thanks. Lost my albums/collections but the photos and their ratings/settings are there.

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Feb 17, 2019 0