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onyxreal2
Inspiring
February 11, 2019
Answered

Lightroom CC - No network connection, works in Classic

  • February 11, 2019
  • 2 replies
  • 19191 views

I'm using the latest Lightroom CC 2.1.1.    On my MacBook Pro 2018 running Mojave (latest), when running Lightroom CC it constantly displays "No network connection" and the cloud icon has an X through it.     Sometime it will start working for a short period and then disconnect again. 

When using Lightroom CC Classic I have no issues connecting from the same laptop.   I tried different WIFI networks and all have the same behavior, so I don't think it's something specific with the Internet connection.   My iPhone and iPad both running LR CC can connect just fine on the same network.  I'm able to access Lightroom web using Safari without issues and checked the SSL certificates on my laptop.  I have both IPv4 and IPv6 setup on my home network.   Is it possible to find out more information to get some error message to why it is unable to connect?

I really want to migrate from Lightroom classic CC to the cloud based CC solution, but this is holding me up as a showstopper.  

Any help would be appreciated.

    This topic has been closed for replies.
    Correct answer onyxreal2

    Report the problem at the official Adobe feedback site: Lightroom CC for Desktop | Photoshop Family Customer Community


    Thanks, I have reported the issue and seem to have found the root cause which is due to a corporate SSL proxy software which injects its own SSL certificate in the cloud connection.  However LR CC does not use the Mac system keychain which has the trusted root CA.  Therefore it shows an SSL connection error since it uses its own SSL keychain and does not know about the injected SSL certificate.

    Here is my post to the other forum for reference:

    Lightroom CC - No network connection, works in Classic | Photoshop Family Customer Community

    2 replies

    Algoretex
    Algoretex
    Participant
    August 14, 2020

    Hurray! I followed the advice of Kadri also and uninstalled via Adobe and reinstalled on the App store and I immediately got my cloud storage back and everything is functioning normally so far. Whew, what a relief!

    Thanks for the help!  

    ר
    רבקי5CDC
    Participant
    August 19, 2020

    Is there a solution for Windows users?

      Theresa J
      Community Expert
      Theresa JCommunity Expert
      Community Expert
      February 12, 2019

      Does your network have a firewall? Other users have reported issue with this.

        O
        onyxreal2Author
        Inspiring
        February 12, 2019

        Yes, most network that are on WiFi would be behind a combo router/firewall. My firewall allows outbound connections, so it should not be an issue.  My iPad and iphone sit behind the same router without problems in Lightroom CC.  

        I think there is a bug specific to the cloud version for desktop which is not present on the mobile.  How do we file a bug report with Adobe ? 

        I’m paying for a product that’s I can’t fully use, there seem to be no option to open a support case even if we’re paying an active subscription. 

          Jim Wilde
          Community Expert
          Jim WildeCommunity Expert
          Community Expert
          February 12, 2019

          Report the problem at the official Adobe feedback site: Lightroom CC for Desktop | Photoshop Family Customer Community

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