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theotherlinh
Known Participant
October 1, 2018
Question

Lightroom CC on Pixelbook

  • October 1, 2018
  • 3 replies
  • 3741 views

Did this recently break or did something change in the latest updates (on either side of the fence)? I can no longer import from my SD card. I can't create new albums either.  I haven't tried any further since it seems to have totally broken.

This topic has been closed for replies.

3 replies

L
lesae
Participant
October 15, 2018

I also have issues now after i've had to do a factory reset on my Pixelbook. I am on Lightroom version 4.0 and cannot upload any images from my Pixelbook. It just tells me there are no photos found in my device storage.

    D
    DRAW_Decal
    Participant
    November 25, 2018

    Same issue on my new Pixelbook, no way to find an SD card plugged into the USB-C card reader.  The OS can see the card but not LR.

    S
    ScarletGecko
    Participant
    October 3, 2018

    I have the same issue.  Using LR 3.6 on Pixelbook.

    Plug in USB C card reader with SD card.  LR cannot find or import from the SD.

    T
    theotherlinhAuthor
    Known Participant
    October 3, 2018

    Are you also seeing issues trying to filter by things? Namely, it doesn't work at all in albums. And most places.

      benjaminp71087265
      benjaminp71087265
      Participant
      October 11, 2018

      Yeah, filtering seem completely broken on pixelbooks, but works fine on my android phone.

      Pixelbook support is awful. Please buy some to test with adobe!

        Mohit Goyal
        Community Manager
        Mohit GoyalCommunity Manager
        Community Manager
        October 1, 2018

        Hi LinhN,

        We're really sorry for all the trouble. Are you getting any specific error code while importing images from SD Card? Also, are you able to import from any other internal locations in Pixelbook?

        You may try sign out and sign in from the Lightroom mobile app and check if that helps. Please let us know the exact version of Lightroom CC mobile you are using now?

        Regards,

        Mohit

        T
        theotherlinhAuthor
        Known Participant
        October 1, 2018

        I get no specific errors, it's just not selectable. Other sources are seen (in fact, that's how I got it imported, had to copy to the local device first, then import).

        Additionally, creating albums is not possible. You click the add button and the screen dims, and there's a grey floating bar at the bottom (where it should say create new album/folder on my phone).

        This is Lightroom 3.6

        Mohit Goyal
        Community Manager
        Mohit GoyalCommunity Manager
        Community Manager
        October 1, 2018

        Thanks for the information. Could you please sign out and sign in from the Lightroom CC mobile app and check if that helps.

        Also, try using another SD Card and let us know if that allows you to import images in Lightroom CC mobile app.

        Regards,

        Mohit

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