Inspiring

Answered

Lightroom CC sync destroys home internet connection

Forum|Forum|8 years ago
January 6, 2018
6 replies
5836 views

I've recently switched from Lightroom Classic to the new CC, and made the unpleasant discovery that when Lightroom on my Mac is syncing photos, it basically takes down my home internet connection. Not only can't I load websites (or anything else) anymore, but everyone else in my house is subjected to a loss of connectivity. Obviously this isn't tenable in the long term—I can't go asking everyone, "Hey, do you mind if I take away your internet for an hour while I import some photos?" al the time.

I've seen some related threads whose answers seem to range from, "Yeah, that sounds like a thing that might happen," to, "Change your router or cable modem settings." But no clear action I can take. What's my best path forward? This seems like it should have a simple solution: Somehow every other bandwidth-hogging activity I engage in manages to function without completely destroying connectivity.

Thanks.

This topic has been closed for replies.

Correct answer Greenbeard

Thanks for all of the above ideas. Here's what I had to do:

1) Read up on QoS: what the heck is that?

2)Find out if my router had it (it does);

3) Speed tested my internet. 6mbs upload.

4) Set an upload limit on the QoS page of my router utility to 5mps, just under the max.

5) The system has been working ever since.

Thanks againk,

Matt

S

Seaniedee

Participant

So, this has been happening for 5 years?? And Adobe hasn't figured it out???

Rikk Flohr_Photography

You’ve posted to a very old thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same issue which you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better posting to a new thread with fresh, complete information including system information, a complete description of the problem and step-by-step instructions for reproduction.

In the unlikely event the issue is the same, we will merge you back into the appropriate location.

Thank you!

Rikk Flohr: Adobe Photography Org

L

lewisf50056381

Participant

I have just had my screen shared with Adobe lightroom CC representative as my internet speeds were becoming choked from 110mb/s download to 5-6mb/s. They insist the issue is with our wifi and no the lightroom server which is frustrating. He did say that I shouldn't be trying to sync so many images at once apparently and that their servers never slow down speeds.

G

GreenbeardCorrect answer

Participant

Thanks for all of the above ideas. Here's what I had to do:

1) Read up on QoS: what the heck is that?

2)Find out if my router had it (it does);

3) Speed tested my internet. 6mbs upload.

4) Set an upload limit on the QoS page of my router utility to 5mps, just under the max.

5) The system has been working ever since.

Thanks againk,

Matt

T

Tim Trautmann

Participant

I have the same issue. Adobe Lightroom CC completely saturates my internet connections and then eventually my eero wireless router crashes with a red blinking light and I have to restart it. None of my other applications, devices, cloud based services behave this way. The product is unusable in this state.

A

Apreche

Known Participant

Same problem. here. If Lightroom CC is syncing, then that takes up all of my bandwidth. I can't use the internet at all until it is done. Thankfully I can pause it and then start it at bed time. Even so, they really need a feature where I can manually limit the upload speed of Lightroom so that it doesn't take over everything.

stm46322331

Participant

Adobe really needs to add this. It's the nature of many async broadband connections that download speed suffers if upload is saturated. Every other cloud backup/storage solution I've used has the ability to throttle upload.

Jim Wilde

Community Expert

I had exactly the same issue for a long time, which was only resolved when I changed my router. LRCC seems quite aggressive in its use of the available bandwidth, and my broadband connection kept being dropped by the router. It would automatically reconnect of course, but constant interruptions didn't go down too well in the household, especially with my online gaming son!

Logically, there's no way that an app could cause that problem (I don't think), but it only happened when I was uploading via LRCC, and it only stopped when I changed my router. Conclusion was some defect or setting in the router wasn't playing well when operating at full upload capacity.

D

davefeldmanAuthor

Inspiring

Did you change the router, or the cable modem? I've got an Apple AirPort Extreme, which I would think is a pretty capable router. The cable modem is a Motorola SB6141, which I know less about.

And I agree, it seems like an app shouldn't be able to do this, but the problem is very definitely Lightroom CC (and Classic didn't have this problem). With it running, the connection is practically nonexistent. The minute I quit LR, everything's fine. The only other app I've seen with this issue is Backblaze, but it has a throttle setting that you can use to solve it.

Neox99

Legend

Lr CC (or Lr Classic or Lr Web or Lr Mobile) do not cause my home network to slow down.

Assuming we both have ver 1.1 of Lr CC, we both have the same software installed.

If it works here, and on 100000s of other computers/networks but not on yours the cause of your problem is NOT the software.

Do you REALLY expect Adobe to be able to produce a product that will work with every, conceivable, possible combination of hardware, other conflicting software, settings etc. on every computer on the planet. REALLY?

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