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Correct answer Steve Harksen

Did you every get a resolution to this problem? I have the same issue, but with 9 photos not syncing and no way to find out which nine is the problem. Alt+Cloud Icon on a PC must be an old solution because it results in the normal drop down.  Also when filtering only "Syncing", I get the "Oh no! A black hole. No photos matching these filters were found."  This "9 photos syncing issue" has been going on about 2 weeks now.  When I add new photos, they appear to sync okay to the cloud, but the other nine are still stuck.  Maybe 9 photos syncing is the new normal for me, but it is really aggrevating that I can't find out which ones they are.

46 replies

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Elke251720674prr
Participant
July 8, 2022

Hallo,

Dat loopt bij mij ook altijd vast en heel dat programma loopt vast?

Krijg het zelfs niet meer gesloten ?

Heb de app zelfs verwijderd maar blijft er opstaan? 

krijg ook geen foto's niet meer toevoegen? 

niks werkt 😞

butterylight
butterylight
Participant
November 9, 2020

I cannot believe this problem is still happening for people for over 3 years. Adobe should be ashamed of themselves to offer a cloud service that does not sync properly. Absolutely unacceptable and will be switching out of the Adobe ecosystem. Enough is enough.

    P
    Proclivis
    Participating Frequently
    September 18, 2021

    For anyone that wants to try recreating the Catalog, here is how I did it on my Mac. Note, I had already deleted all files in the deleted folder withing Lr on both the desktop, and the web interface, and it was still syncing one file.

    First I closed/stopped Lr.

    Then I browsed to /Users/myname/Pictures and there is a file called Lightroom Library.lrlibrary. I bring up the local pop up menu and select Show Package Contents.

    Then there is a folder with a name with a lot of numbers, so I select it. I then see a bunch of files called Managed Catalog.*, where * means many names.

    I created a folder on the desktop and dragged all these files into it. Note, I did not delete!

    Then I restarted Lr and it create a new catalog in 5-10 minutes.

    After I was convinced everything was ok, I deleted the desktop folder, but do not empty trash, just in case.

      G
      Gordon5D64
      Participant
      November 4, 2020

      It hasn't solved it. I deleted the shots and it's still syncing. This is ridiculous. Does Adobe have a fix for this? 

        alisonm24786714
        alisonm24786714
        Participating Frequently
        October 27, 2020

        This DOES NOT fix this issue. Adobe, you are charging me, and many, many other people who are reporting the same syncing issues. What are you doing to sort the fact we are all paying for a software package that is fatally flawed.

          M
          mitchellm97
          Participant
          September 26, 2020

          This several years old "correct answer" is still causing confusion. First, Alt (Option) plus clicking on the cloud icon in Lightroom cc does *not* display photos that have not been synced. Even if it does for some people, you are telling me to *delete* these photos??!   And then "add them again to Lightroom cc". Pray tell, how to add them again if they were taken by the Lightroom CC camera in the first place and you've just deleted them.  This answer should be ignored, as one can see by the dozens, perhaps hundreds of comments of people who later continue to have this problem.  Adobe, for heaven sake, fix it!

            alisonm24786714
            alisonm24786714
            Participating Frequently
            November 4, 2020

            Thanks for weighing in here @mitchellm97. It is pretty telling that, despite the very many posts from loyal customers, the silence from Adobe is deafening.

             

              D
              default0d15xlwegs0k
              Participant
              September 16, 2020

              In my case the problem was OneDrive. I stopped it and the syncing continued.

              johns98164866
              johns98164866
              Participating Frequently
              September 7, 2020

              Thanks, that worked for me.

               

              S
              Source TEN
              Participant
              September 3, 2020

              Possible Solution!!!!

              This worked for me:

              Go to your "Deleted" folder under "All Photos, Recently Added, etc"

              Select all (ctrl+a on Win) and [right click] "Delete Permanently"

              S
              svenki
              Participant
              September 12, 2020

              It didn´t solve my sync problem 😞

              I
              Ikonographics
              Participant
              July 21, 2020

              This didn't help at all. Step 3 didn't do anything...not step 4

               

              I
              ipe8
              Participant
              June 29, 2020

              Click on your name in left corner and see Sync Paused in drop down menu, click resume. I had this issue for years and stumbled at this solution by chance. I do not now if it was avalable in prior version to version 9.2.1 release

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