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olar97282389
olar97282389
Participant
March 20, 2021
Question

Lightroom Mobile - DNG files not working

  • March 20, 2021
  • 3 replies
  • 2872 views

Hi! Me and a few more people are trying to find a solution to one problem that occurs on IPhone. After importing a preset (dng) to Lightroom Mobile the dng file is 'empty', like there would be no preset saved on it. We have no idea how to fix it. There is many people with this problem. And this is for sure not a problem with the files. Its problem with Lightroom. 
Anybody knows how to fix it? 

This topic has been closed for replies.

3 replies

greule
Community Manager
greuleCommunity Manager
Community Manager
March 22, 2021

We have just released a version 6.2.1 with a fix. Since this was an import issue you need to re-import the dngs ---Let us know if its working for you now...and sorry for the trouble - Guido/ Lr Mobile QE

E
esmay31096126c4cw
Participant
August 5, 2023

i  have the same issue right now. when i copy the settings from my dng file it shows up. but when i save it as a preset it shows no changes at all. photoshop and lightroom on pc see the settings, in the lightroom app it only shows when i copy the settings. any idea why this is still a problem?

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
March 21, 2021

There is a known issue: https://feedback.photoshop.com/conversations/lightroom-mobile/lightroom-mobile-dng-arent-loaded-correctly/60536d34888f925e61ff6628

 

-- Johan W. Elzenga
Michael J. Hoffman
Community Expert
Michael J. HoffmanCommunity Expert
Community Expert
March 20, 2021

The DNG is not a preset. It's a file with adjustments made in the develop settings, and you use those settings to create your own preset. 

To create a Preset from the DNG you must -

1) Add (Import) the DNG file to Lightroom

2) Edit the DNG photo  (make NO changes!)

3) Open the Presets Panel

4) Click the 3-dots to [Create a Preset]

 

Once this is created, you now have a preset you can apply to other photos. 

olar97282389
olar97282389Author
Participant
March 20, 2021

I know how dng files are working 🙂 

In this case like I said - after importing the file to Lightroom it has no settings on it to save. So after creating the preset the way you said - the preset has no settings. And it's not fault of the file like I said. And it's a problem of many people. Not just one case. 

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