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thuong14k
Participant
April 24, 2019
Question

No images that can be imported were found in selected sourse

  • April 24, 2019
  • 6 replies
  • 9933 views

Dear everyone

I couldn't import any photos since opened Lightroom CC

Couldn't found the way to fix this problem

could I ask why this problem happens?

Thank you

    6 replies

    Participant
    February 2, 2025

    picture import issue

     

     

    Beefoe
    Participant
    November 29, 2024

    Five years and no solution. I'm having the same issue. I am using the lastest version of Lightroom version 8 20241003 build (not Classic) on a PC two weeks ago. I'm extracting compressed raw photos (the format is CR3) from Canon R5MKII. I can work around this by downloading the photos from the camera to the PC and then uploading them, but why not fix this bug?

    Community Manager
    December 2, 2024

    Hey @Beefoe! I totally get how frustrating that can be. I'm here to help! That "No images that can be imported were found in the selected source" message when trying to import photos from your camera is a known issue with Lightroom. The team is actively working on fixing it. You can check out more about these known issues here: https://adobe.ly/418C5ol

     

    In the meantime, here are some things we can try:

    1. Unplug and Replug the Camera: Disconnect the camera from your computer and then reconnect it. This can help refresh the connection.
    2. Restart Lightroom: Close and reopen the Lightroom application to reset its state.

    I hope this helps! Let me know if you have any questions.
    - Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
    Participant
    June 25, 2023

    I am having the same issue. I just downloaded lightroom 6.4 on my Macbook. I have never had this issue before and I did not change any of my camera settings and they are the exact same cards and card readers. I have done hundreds of imports this same way, but I have never had this problem. The only variable that has changed is I downloaded the newest version of lightroom and the problem appeared after that. I am importing the images from my Sony a7R IV from the stock SD cards. They are all RAW images. 

    Lightroom version: 6.4 MAS arm64 [ 20230601-0912-70a59ed ] (Jun 1 2023)
    NGL Version: 1.33.0.12
    WF Version: 5.4 6f5ff00
    VF Version: 1.0.135.5
    HIL Version: 40405
    CAI Version: adobe_c2pa/0.4.2 c2pa-rs/0.18.0

    Operating system: macOS
    OS Version: macOS 13.4.1 (22F82)
    Application architecture: arm64
    Computer model: MacBookPro18,1 / Apple M1 Pro
    Logical processor count: 10
    Built-in memory: 16,384.0 MB
    Real memory available to Lightroom: 16,384.0 MB
    Real memory used by Lightroom: 1,092.0 MB (6.6%)
    Peak memory used by Lightroom: 1,581.0 MB
    Memory cache size: 1,300.4 MB

    Internal Camera Raw version: 15.4 [ 1508 ]
    Maximum thread count used by Camera Raw: 6
    Camera Raw SIMD optimization: Neon
    Camera Raw virtual memory: 0MB / 8191MB (0%)

    Display: 3456x2234

    Graphics Processor Info: Metal: Apple M1 Pro
    Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
    OS Media Capability: true

    Application Folder: /Applications
    Settings Folder: /Users/alyse.m.olsen/Library/Containers/com.adobe.mas.lightroomCC/Data/Library/Application Support/Adobe/Lightroom CC
    Library Folder: /Users/alyse.m.olsen/Pictures/Lightroom Library.lrlibrary

    Participant
    February 15, 2022

    Hi, I've been having the same issue from time to time on my Lightroom CC, but now I really need to fix this, I have more than 1700 raws. The file format is CR2 and lightroom doesn't seem to recognize those files. I just updated Lightroom to the latest version. Please help.

     

    info from LR:

    Lightroom version: 5.2 x64 [ 20220128-1049-86119e0 ] (Jan 28 2022)
    NGL Version: 1.28.0.8
    WF Version: 4.2 1412aed
    VF Version: 0.1.36.2
    HIL Version: 40405
    Operating system: Windows 10
    OS Version: Windows 10 Pro (2009)
    Application architecture: x64
    System architecture: x64
    Computer model: HP HP Z2 Mini G3 Workstation / Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz
    Logical processor count: 8
    Processor speed: 3.6 GHz
    Built-in memory: 16304.5 MB
    Real memory available to Lightroom: 16304.5 MB
    Real memory used by Lightroom: 597.2 MB (3.6%)
    Virtual memory used by Lightroom: 565.8 MB
    Memory cache size: 19.6 MB
    Internal Camera Raw version: 14.2 [ 1028 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 0MB / 8152MB (0%)
    Camera Raw real memory: 0MB / 16304MB (0%)
    System DPI setting: 216 DPI (high DPI mode)
    Desktop composition enabled: Yes
    Graphics Processor Info: DirectX: NVIDIA Quadro M620 (27.21.14.6089) - 2 GB
    Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: success, al: No, dl: No
    OS Media Capability: true

    Participant
    February 17, 2022

    I later "resolved" the issue by transfering all of the raws to an external hard drive. Once I did that, Lightroom suddenly recognized all the files and imported them without a problem.

     

    I'd still wish to resolve the issue because of its inconvenience.

    Participant
    October 26, 2022

    I recently started having the same problem as the others in this thread, i resolved the issue by switching from "NTSC" to PAL mode on the camera. hope this helps.

    Participant
    May 12, 2021

    Lightroom CC version: 2.0.1 [ 20181010-2058-b947969 ] (Oct 10 2018)
    Operating system: Windows 10
    OS Version: 10.0 [19043]
    Application architecture: x64
    System architecture: x64
    Logical processor count: 12
    Processor speed: 2.9 GHz
    Built-in memory: 7599.3 MB
    Real memory available to Lightroom CC: 7599.3 MB
    Real memory used by Lightroom CC: 330.0 MB (4.3%)
    Virtual memory used by Lightroom CC: 356.2 MB
    Memory cache size: 9.8 MB
    Internal Camera Raw revision: 61
    Maximum thread count used by Camera Raw: 7
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 0MB / 3799MB (0%)
    Camera Raw real memory: 0MB / 7599MB (0%)
    System DPI setting: 96 DPI
    Desktop composition enabled: Yes
    Displays: 1) 1920x1080
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:
    DirectX: NVIDIA GeForce GTX 1650 (27.21.14.6627)

     

    Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
    Settings Folder: C:\Users\ASUS\AppData\Roaming\Adobe\Lightroom CC

    Adapter #1: Vendor : 10de
    Device : 1f99
    Subsystem : 18cf1043
    Revision : a1
    Video Memory : 3962
    Adapter #2: Vendor : 1002
    Device : 1636
    Subsystem : 16cf1043
    Revision : c7
    Video Memory : 1ef
    Adapter #3: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
    AudioDeviceIOBlockSize: 1024
    AudioDeviceName: Speakers (Realtek(R) Audio)
    AudioDeviceNumberOfChannels: 2
    AudioDeviceSampleRate: 48000
    Build: Uninitialized
    Direct2DEnabled: false
    GL_ACCUM_ALPHA_BITS: 16
    GL_ACCUM_BLUE_BITS: 16
    GL_ACCUM_GREEN_BITS: 16
    GL_ACCUM_RED_BITS: 16
    GL_ALPHA_BITS: 0
    GL_BLUE_BITS: 8
    GL_DEPTH_BITS: 24
    GL_GREEN_BITS: 8
    GL_MAX_3D_TEXTURE_SIZE: 16384
    GL_MAX_TEXTURE_SIZE: 32768
    GL_MAX_TEXTURE_UNITS: 4
    GL_MAX_VIEWPORT_DIMS: 32768,32768
    GL_RED_BITS: 8
    GL_RENDERER: NVIDIA GeForce GTX 1650/PCIe/SSE2
    GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
    GL_STENCIL_BITS: 8
    GL_VENDOR: NVIDIA Corporation
    GL_VERSION: 4.6.0 NVIDIA 466.27
    GPUDeviceEnabled: false
    OGLEnabled: true
    GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility 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    Akash Sharma
    Legend
    April 24, 2019

    Hi thuong14k,

    Sorry that you cannot import images in Lightroom as you're getting and error that says no images were found in the source.

    We'd need some more details to be able to help you better:

    • Version of Lightroom you're using.
    • Your operating system and version.
    • Where are you importing the images from? (like camera card, external hard drive)
    • What type of images are you importing? (Jpeg, DNG, Raw)

    Thanks,

    Akash

    thuong14k
    thuong14kAuthor
    Participant
    April 24, 2019

    Dear sir

    I am using Lightroom CC 2018 on my personal laptop Asus running on Windows

    10

    I'm importing images from my laptop

    Type of images :JPG

    If you need more detail please let me know

    Thank you so much for your support

    Akash Sharma
    Legend
    April 24, 2019

    Please open Lightroom and select Help>>System info

    Choose "Copy" and paste the report in your next reply.

    ~Akash