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"Unable to move some photos"

New Here ,
May 15, 2019

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After recently updating my Lightroom CC, I keep getting the following message.

Screen Shot 2019-05-15 at 3.10.08 PM.png

If I click "resume later" I just getting a spinning blue wheel and none of my photos show up.

If I click "try again" the same message pops up.

How do I fix this/recover my photos?

Thanks,

Morgan

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"Unable to move some photos"

New Here ,
May 15, 2019

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After recently updating my Lightroom CC, I keep getting the following message.

Screen Shot 2019-05-15 at 3.10.08 PM.png

If I click "resume later" I just getting a spinning blue wheel and none of my photos show up.

If I click "try again" the same message pops up.

How do I fix this/recover my photos?

Thanks,

Morgan

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May 15, 2019 0
LEGEND ,
May 15, 2019

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Hi Morgan

What were you moving exactly? Before doing anything check all originals remain in the cloud. Log-in from a browser using the link below.

https://lightroom.adobe.com/

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May 15, 2019 0
New Here ,
May 16, 2019

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@99jon Thank you. I was not trying to move anything, I just updated Lightroom and this was the result when it reopened.

All originals remain in the cloud, they just will not open on the desktop version.

Morgan

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May 16, 2019 0
LEGEND ,
May 16, 2019

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I would suggest re-installing. Then everything should download automatically from the cloud.

Launch Creative Cloud and go to the apps tab and scroll down to Lightroom

Click on the dropdown arrow to the right of “Open” and choose manage, then click uninstall

Keep the saved prefs and when the uninstall finishes re-start your computer.

Launch Creative Cloud and click the install button.

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May 16, 2019 0
New Here ,
May 16, 2019

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Hi 99jon​, I have already tried that, unfortunately. The problem has remained the same even after re-installing.

Morgan

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May 16, 2019 0
LEGEND ,
May 16, 2019

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Sorry that made no difference Morgan. I suggest posting the issue in the feedback forums where the Adobe engineers will get to see the error message. You could link to this thread rather than having to post the entire message and image again.

https://feedback.photoshop.com/photoshop_family/categories

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May 16, 2019 0
selondon LATEST
Adobe Community Professional ,
May 16, 2019

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Hi Morgan,

This thread may help: 'Unable to move some photos' - what does that mean?

But like Jon says, it's best to post on that forum also.

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May 16, 2019 0