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RAW photos convert to JPEG when imported from camera

New Here ,
Aug 31, 2018

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Brand new to Lightroom.  On a free trial.     i just imported RAW photos (shot as RAW only, not RAW + JPG)  from my Canon EOS T3 and when I pull the thumbnails up they show as jpegs.  This certainly could be user error but not sure how that can be.   Do I need to convert them somehow? Thanks for any help possible. 

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Correct answer by JimHess | Adobe Community Professional

All I can say is that what you are describing is not a normal and natural process in Lightroom. There isn't a process that will change a raw image into a JPEG. Something else is happening in this instance. Are you really using the cloud version of Lightroom?

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RAW photos convert to JPEG when imported from camera

New Here ,
Aug 31, 2018

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Brand new to Lightroom.  On a free trial.     i just imported RAW photos (shot as RAW only, not RAW + JPG)  from my Canon EOS T3 and when I pull the thumbnails up they show as jpegs.  This certainly could be user error but not sure how that can be.   Do I need to convert them somehow? Thanks for any help possible. 

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Correct answer by JimHess | Adobe Community Professional

All I can say is that what you are describing is not a normal and natural process in Lightroom. There isn't a process that will change a raw image into a JPEG. Something else is happening in this instance. Are you really using the cloud version of Lightroom?

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Adobe Community Professional ,
Aug 31, 2018

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All I can say is that what you are describing is not a normal and natural process in Lightroom. There isn't a process that will change a raw image into a JPEG. Something else is happening in this instance. Are you really using the cloud version of Lightroom?

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New Here ,
Aug 31, 2018

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Jim

The trial version is the cloud version. When/if purchase I would not need

this. Yeah, I don’t get it. Shot everything in Raw only and all of the

thumbnails have a jpeg suffix. Perhaps my camera is malfunctioning

somehow. Hmmm? I double checked the camera quality setting and it has

been on raw only. Thanks anyway for responding. I wonder if I somehow

imported directly from the card (not in the camera) if that might be a

solution. Not sure that’s even possible or how I would do it, but a crazy

thought. I’m a novice at this stuff.

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Adobe Community Professional ,
Sep 02, 2018

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Importing directly from the card is always a better idea. Card readers are generally cheap and many computers include a sd card reader and sometimes you will find them on displays too. If your camera shoots SD cards, USB readers can be had for less than $10.

When you import, make sure you don't use some software utility that came with the camera as some of those convert to jpeg for you. Make sure you only directly import in Lightroom whether it is through a USB cable to your camera or through a card reader.

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New Here ,
Sep 02, 2018

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Thanks for your reply. I deleted Lightroom and started over. I had the photos originally imported to my computer photo app and I think Lightroom was selecting from there rather than from a new import from my camera. Now working properly. Thanks again.

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Community Beginner ,
Dec 12, 2018

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This is exactly the problem I am having. Am shooting RAW with an iPhone 7 plus, with third party app Pro Camera. Images imported to Lightroom are automatically changed to JPEG. Whole reason I got app was to shoot in RAW and edit RAW images in Lightroom/Photoshop. Can anybody tell me how to accomplish that? Thank you! Lorraine

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Adobe Community Professional ,
Dec 12, 2018

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You need to make sure the app writes separate dng and heif or jpeg to the

camera roll. If they are combined Lightroom will only import the heif or

jpeg. This is a setting in camera+ In quality and format.

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Community Beginner ,
Dec 12, 2018

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In fact, unedited images show up in Camera Roll as RAW. Don’t see a designation for Edited images, however, but figure they are heic or jpeg. In ProCamera app, unedited images are RAW and all other images not shot in RAW are labeled HEIC. Not sure where to find the setting “camera+ in quality and format.” Went to Settings and Camera, but saw nothing listed as “quality and format.” Can you please direct me? Many thanks for your help! Lorraine

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Community Beginner ,
Dec 12, 2018

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Just found the app Camera. Having just bought ProCamera, do I now need to delete it and get Camera?

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Community Beginner ,
Dec 12, 2018

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Found this on the ProCamera site and am following instructions below re Image Capture. Will report back. Many thanks. L.

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Community Beginner ,
Dec 12, 2018

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Oops. Forgot to include screen shot.

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New Here ,
Apr 11, 2019

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FYI, I know this post is a couple months old, but I'm having same problem right now with Lightroom CC on Mac. I'm shooting in RAW only and can import them to lightroom cc from iOS Photos app on my iPad Pro no problem. But for some reason when I import from Photos on the Mac, Lightroom converts them to JPEG before importing. They show clearly as the full RAW files in the Photos app. Utterly crazy. Sorry, I know it's an old thread but anyone out there with any thoughts/help?

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New Here ,
May 23, 2019

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Don't import from Photos on Mac. Import directly from the camera. I had the same problem. All you need to do is when you import photos to Lightroom, connect the camera to Mac and click on camera when importing. That way it imports in RAW.

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New Here ,
Sep 18, 2020

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Did you ever figure this out? It is happening to me as well. I am taking my card out of my camera and inserting it into the Macbook Pro card reader. All my pictures are jpg and not raw. Help!?

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Community Beginner ,
Sep 18, 2020

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If I load my images right into lightroom from my card, it's fine. But if I load them onto my iMac, in RAW, and then try to import them into LightroomCC, they convert to JPG. 

I think loading straight from the card helps (which is seems like you're doing) and using Lightroom CLASSIC instead of CC (Creative Cloud) is also a good idea. 

I have a Canon. So my RAW files are CR2. I don't know if this happens with all RAW file types or just Canon. 

 

Also if you're using the apple Photos app, at all, don't. I think it converts file types. 

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New Here ,
Nov 28, 2019

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The same thing is happening to me! It was fine on my Lenovo but since I've switched to Mac I've had this issue. 

 

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New Here ,
Feb 11, 2020

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I am having the same issue. Unfortunately, I have saved all my RAW photos in my external drive and deleted them from my memory cards already. They are shot RAW, but when imported to Lightroom Classic (updated cloud version) they automatically turned to JPEGS. It sucks as I always edit my photos from RAW. Any help? suggestions?

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New Here ,
Feb 12, 2020

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I am having the same problem and it's driving me crazy!!

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New Here ,
Mar 12, 2020

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Have you sorted this out?

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New Here ,
May 31, 2020

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I am also having this same problem! Has anyone solved it, if so please help!!

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Adobe Community Professional ,
May 31, 2020

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I will say it again. Lightroom does not, will not, cannot convert raw files to JPEG. It cannot and does not happen. I don't know what your workflow is, but YOU are doing something wrong. It would be a good idea at this point if you would start a new thread fully describing what you do when you import your images. State your platform, operating system, exact version of Lightroom, and as much information about the steps you take during import. There is no process anywhere, not from Adobe, not from Apple, not from Microsoft that will convert a raw file to JPEG. It doesn't happen.

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Adobe Community Professional ,
Feb 12, 2020

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Are you importing directly from the card or desktop? A common occurrence is another application is used to transfer images from the card to the desktop, and during the process, the images are converted to JPEGs without your knowledge. Try importing directly from the card/camera into Lightroom.

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New Here ,
Mar 12, 2020

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Unfortunately, the photos I need to work on is already saved on an external drive. I have been with Adobe’s tech support, but they have not solved the issue. It is either my MAcbook’s latest OS or from my camera. I have been using the same workflow ever since. The only thing new are the updated versions of OS and lightroom. Thank you for your input.

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New Here ,
May 24, 2020

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I am also having this same issue. I am importing directly from my card in a reader, shot in RAW on my camera and they are coming into Light Room as JPEGs which I do not want. Any one figured out how to stop this and also to change the jpegs Light Room has already imported back to RAW files?

 

 

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Adobe Community Professional ,
May 24, 2020

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As was mentioned previously, Lightroom cannot/will not change raw files to JPEG files. It just does not happen. There isn't a converter or a conversion process that will do that. Either you thought you shot the images in raw format, or something else is happening. But Lightroom did not import and change raw files to JPEG files. I know, you know better. But it doesn't happen. And there is no process in Lightroom or anywhere else to convert JPEG files to raw. Lightroom can export copies of raw files as JPEG images, but they are copies of the original raw files. Lightroom cannot export a copy of the JPEG file and create a raw file.

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Community Beginner ,
Jul 17, 2020

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Hey Jim, I know you mean well but it isn't helpful to insist that you know better when you don't. Everyone here is having the same issue, including me which means it we can't all be making it up. I shoot in RAW, Upload it to my Mac, all images are .CR2 and then when I add them to lightroom they convert to JPG. 

 

It's a real problem so please stop insisting that it's not. 

 

Does anyone have a solution to this? 

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Adobe Community Professional ,
Jul 21, 2020

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Can you expand on your "Upload it to my Mac" comment? Is that a simple Finder copy from the card to a folder on the Mac, or are you using something like Photos to upload them?

 

It would greatly help if you could provide some screenshots from the "Add Photos" process in Lightroom, there are 3 stages and it would be good if you could give us a screenshot from each stage:

 

1. After you click on the "+" (add photos) button and browse to the folder that contains the target imports, make sure you open the folder in the file browser window to reveal the file-names of the images in that folder. Take a screenshot of that window before you then click on "Review for Import".

 

2. After clicking on the "Review for Import" the full import selection window opens where you can select/deselect specific files. Take a screenshot of this window before clicking on the Add Photos button.

 

3. After clicking on the Add Photos button the import proceeds. When it's completed make sure you are in the Square Grid and showing the new imports, then take the final screenshot there.

 

If you are correct, we should see CR2s in the first screenshot, JPGs in the final screenshot, and either CR2s or JPGs in the middle screenshot. That would prove your point completely, and also allow us to understand where in the process the conversion is being done.

 

One final piece of information please. Assuming you end up with JPGs, can you select one of them in Lightroom and open the Info tab and post a screenshot of the resulting Info side panel.

 

Thanks.

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