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deebr
Participant
October 25, 2017
Answered

Spinning blue circle

  • October 25, 2017
  • 6 replies
  • 11883 views

I've recently updated to the new Lightroom CC on my Mac. I used the application once to review a large number of photographs taken over the weekend. Now when I open the application, I get the spinning blue circle. I've followed all the forum instruction I can about trashing/renaming various folders and re-installing Adobe CC. Nothing works. I can't access my photos. Any suggestions please?

    This topic has been closed for replies.
    Correct answer erikad17305053

    by Mohit Goyal on Oct 26, 2017 11:01 PM

    I have got some steps for you to follow.

    1. Quit Lightroom CC
    2. Navigate to the catalog folder
      1. In Mac Finder, go to Pictures.  Right click on Lightroom library.lrlibrary and choose “Show Package Contents”
      2. In Windows Explorer, go to c:\users\<username>\AppData\Local\Adobe\Lightroom CC\Data
    3. You’ll see a folder with a long string of characters for the name.  Open that.
    4. Select any file that starts with “Managed Catalog” and delete or move the files to the desktop location in one single folder. Note: if you see an error trying to remove any of these files, reboot the computer then try the delete again.  If any of these files are left behind, corruption is almost certain to reoccur.
    5. Start Lightroom CC. It will sync down your images from the cloud.

    Let us know if the above steps help you fix this issue.

    Regards,

    Mohit

    6 replies

    erikad17305053
    erikad17305053Correct answer
    Participant
    July 12, 2018

    by Mohit Goyal on Oct 26, 2017 11:01 PM

    I have got some steps for you to follow.

    1. Quit Lightroom CC
    2. Navigate to the catalog folder
      1. In Mac Finder, go to Pictures.  Right click on Lightroom library.lrlibrary and choose “Show Package Contents”
      2. In Windows Explorer, go to c:\users\<username>\AppData\Local\Adobe\Lightroom CC\Data
    3. You’ll see a folder with a long string of characters for the name.  Open that.
    4. Select any file that starts with “Managed Catalog” and delete or move the files to the desktop location in one single folder. Note: if you see an error trying to remove any of these files, reboot the computer then try the delete again.  If any of these files are left behind, corruption is almost certain to reoccur.
    5. Start Lightroom CC. It will sync down your images from the cloud.

    Let us know if the above steps help you fix this issue.

    Regards,

    Mohit

      helloimbiancaaa
      helloimbiancaaa
      Participant
      September 16, 2018

      This worked for me, thank you SO much!!!

        Neox99
        Neox99
        Legend
        December 25, 2017

        I just added 20 random photos. ,jpgs, .cr2s, .tifs, .dngs.

        Less than 30 seconds to completion.

        The problems are NOT on the Adobe end of the sync process.

        chelseabowen
        chelseabowen
        Participant
        December 25, 2017

        Also having the same issue. I left it to 'load' for over a week and it still hasn't done anything. I've tried all the troubleshooting as well. It was working fine prior to the last update

        M
        malcolmm10465647
        Participant
        December 19, 2017

        I have the same problem, a spinning blue circle. I tried all the fixes on the forum to no avail. I have had two screen sharing sessions with Adobe help team both just dithered about the screen without offering any solutions. One said leave it for a couple of hours and if it still occurs get back to us (I'd already told him it had been going on a week so what's another two hours going to do!) the second one said she would have to consult with other help experts and get back to me. Hey ho I got an email saying case closed! Meanwhile Lightroom CC is useless to me, Adobe are happy to take my subscription every month but seem unable to help, so actually I'm paying for something that doesn't work!

          Victoria Bampton LR Queen
          Community Expert
          Victoria Bampton LR QueenCommunity Expert
          Community Expert
          December 19, 2017

          malcolmm10465647  wrote

          Meanwhile Lightroom CC is useless to me

          Malcolm, can I get you to post it as a "problem" at Lightroom CC | Photoshop Family Customer Community  please? The engineers hang out there, and if anyone will be able to figure it out, hopefully they will.

          Victoria - The Lightroom Queen
          D
          DHPCN
          Participant
          October 31, 2017

          Same issue here.

          Using latest version of Lightroom CC on a Windows 10 (version1709) PC (Surface Book) .

          Un/Reinstall didn't help.

          J
          Community Expert
          Jao vdLCommunity Expert
          Community Expert
          November 11, 2017

          Same problem. Uninstall reinstall doesn't help. Everything works fine on iOS, web, and Classic.

          JP Hess
          JP Hess
          Inspiring
          November 11, 2017

          Using Lightroom CC on Windows 10. Still working. I have only downloaded a few images directly, so I don't have very many full-sized images in the cloud. But they still load as well as all my collections from Lightroom Classic CC. The other difference may be is that both programs are on the same computer still. I haven't ventured to install Lightroom CC on another computer yet.

          F
          freyherme
          Participant
          October 28, 2017

          I have the same issue.  Application just spins and spins and never loads.  I have tried every single trouble-shooting tip I can find and nothing works.  I've even tried installing Lightroom CC on another Mac and got the same behavior.  I even setup a brand new Adobe ID to start with a completely fresh database, and still the same behavior!  I am using a Mac on High Sierra.  Maybe Lightroom CC is just not compatible with High Sierra?

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