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EdB51
Participant
December 21, 2017
Answered

Unable to create albums after upgrade last week, 12/16, Lightroom CC

  • December 21, 2017
  • 3 replies
  • 1498 views

After the upgrade I received last weekend, I no longer can create albums with the Lightroom CC.   I select images, click on new album, give the album a name and have checked, all selected photos to album and submit and no album is created.  I can do this with the web version but not on the desktop anymore.

    This topic has been closed for replies.
    Correct answer Neox99

    I have Adobe apps installed on two systems here. One is for real life live work. The other for testing. On the test system I just uninstalled Lr CC using the Creative Cloud app. I then Installed it and opened it.

    All my folders, albums and photos are still intact. Wanted to make sure before recommending >>

    You can try uninstalling/reinstalling Lr CC with no worries of losing images already in the cloud.

    May be worth a try for ya.

    3 replies

    Neox99
    Neox99
    Legend
    December 22, 2017

    I seriously doubt Lr is at fault. Your bits/bytes are exactly the same as everyone else. Adobe didn't install a version just for your system.

    What file format(s) are you trying to include (.nef, .cr2, jpg, tif, png, other)?

    Can you provide a screen shot of the Create Album dialog with the Name filled in?

    Neox99
    Neox99Correct answer
    Legend
    December 21, 2017

    I have Adobe apps installed on two systems here. One is for real life live work. The other for testing. On the test system I just uninstalled Lr CC using the Creative Cloud app. I then Installed it and opened it.

    All my folders, albums and photos are still intact. Wanted to make sure before recommending >>

    You can try uninstalling/reinstalling Lr CC with no worries of losing images already in the cloud.

    May be worth a try for ya.

    E
    EdB51Author
    Participant
    December 22, 2017

    Uninstalled and reinstalled - turned off security during that because the last time this happened i needed to that.  still no go and I have a broken desktop app and no customer support, very frustrating

    Neox99
    Neox99
    Legend
    December 21, 2017

    Try closing Lr

    Shut down your computer (not restart)

    Start computer

    Run Lightroom

    That works just enough % of the time to make it worth a try.

    E
    EdB51Author
    Participant
    December 21, 2017

    I've tried this over several days - having shut-down my computer numerous times during these attempts with no luck - that isn't working

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